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~isPartOf:"Journal of service theory and practice"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Lieferkette"
~subject:"Services"
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Lieferkette
Services
Customer service
26
Kundenservice
26
Dienstleistungsqualität
17
Service quality
17
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
12
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10
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10
Consumer behaviour
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4
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Contract theory
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Vertragstheorie
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Customer integration
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Cohen, Morris A.
2
Kim, Sang Hyun
2
Netessine, Serguei
2
Bellos, Ioannis
1
Chatha, Kamran Ali
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Cho, Soo-Haeng
1
Guajardo, Jose A.
1
Guo, Zhaoyang
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Jajja, Muhammad Shakeel Sadiq
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Li, Yi
1
Lin, Liming
1
Nageswaran, Leela
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Scheller-Wolf, Alan
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Shah, Syed Aamir Ali
1
Song, Bo
1
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1
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Journal of service theory and practice
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of services marketing
17
International journal of hospitality management
7
Journal of service management
7
The service industries journal
6
International journal of production economics
4
Journal of retailing and consumer services
4
Journal of service research
4
Journal of business research : JBR
3
SpringerLink / Bücher
3
European journal of operational research : EJOR
2
IEEE transactions on engineering management : EM
2
International journal of contemporary hospitality management
2
International journal of innovation management
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production research
2
Journal of service research : JSR
2
Transportation research / E : an international journal
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Asian business & management
1
Australasian marketing journal
1
Benchmarking : an international journal
1
Benchmarking : an international journal ; BIJ
1
Best practice in Einkauf und Logistik
1
Business horizons
1
California management review
1
Decision sciences : DS
1
Dienstleistungscontrolling
1
Emerging production optimization issues in supply chain systems
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
1
Expert journal of marketing
1
Forschung aus der Hans-Böckler-Stiftung
1
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Marktorientiertes Management
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ECONIS (ZBW)
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1
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
2
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
3
Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming
;
Guo, Zhaoyang
;
Zhou, Chenxi
- In:
Journal of service theory and practice
33
(
2023
)
3
,
pp. 387-411
Persistent link: https://www.econbiz.de/10014302342
Saved in:
4
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
5
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
6
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
7
Performance contracting in after-sales service supply chains
Kim, Sang Hyun
;
Cohen, Morris A.
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
53
(
2007
)
12
,
pp. 1843-1858
Persistent link: https://www.econbiz.de/10003600441
Saved in:
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