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~isPartOf:"Journal of service theory and practice"
~isPartOf:"Services marketing quarterly"
~subject:"Beziehungsmarketing"
~subject:"Services"
~type:"article"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Services
Dienstleistungsqualität
175
Service quality
175
Customer satisfaction
101
Kundenzufriedenheit
101
Consumer behaviour
84
Konsumentenverhalten
84
Relationship marketing
70
Customer service
27
Kundenservice
27
Dienstleistungssektor
22
Service industry
22
service quality
21
Beschwerdemanagement
20
Complaint management
20
Dienstleistungsmarketing
17
Services marketing
17
Dienstleistung
15
Brand management
13
Markenführung
13
Gesundheitsversorgung
12
Health care
12
Emotion
11
customer satisfaction
11
Customer integration
10
Kundenintegration
10
satisfaction
10
Arbeitszufriedenheit
9
Einzelhandel
9
Gesundheitswesen
9
Health care system
9
Higher education institution
9
Hochschule
9
India
9
Indien
9
Job satisfaction
9
Perception
9
Retail trade
9
Wahrnehmung
9
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Article in journal
76
Aufsatz in Zeitschrift
76
Conference paper
2
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2
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English
76
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Choi, Beom Joon
2
Greene, Henry
2
Mattila, Anna S.
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Shin, Hyunju
2
Suh, Munshik
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ahmadi, Zahra
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bebko, Charlene
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Black, Gregory S.
1
Bosma, Maarten
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Chatha, Kamran Ali
1
Chen, Tom
1
Chowdhury, Fairuz
1
Christian, Jesse Elias
1
Clark, Melissa N.
1
Clouse, Shawn F.
1
Codá, Renato Calhau
1
Cui, Jinsheng
1
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1
Curry, Neil
1
D'Alessandro, Steven
1
Das, Manish
1
Daughtrey, Clayton L.
1
Dean, Dwane H.
1
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Published in...
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Journal of service theory and practice
Services marketing quarterly
Journal of retailing and consumer services
185
International journal of hospitality management
124
Journal of business research : JBR
113
The journal of services marketing
110
The service industries journal
87
Journal of service research : JSR
55
Journal of hospitality marketing & management
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Journal of service management
50
International journal of contemporary hospitality management
48
Service business
47
Journal of travel and tourism marketing
43
Journal of service research
39
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
International journal of quality and service sciences
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
Journal of the Academy of Marketing Science
24
International journal of services and operations management
23
Asia Pacific journal of marketing and logistics
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
Journal of air transport management
21
Journal of service theory and practice : JSTP
21
Managing service quality : MSQ ; an international journal
21
Psychology & marketing
20
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
18
International journal of services, economics and management
18
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
International journal of production economics
16
Journal of Asian finance, economics and business : JAFEB
16
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ECONIS (ZBW)
76
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Serving customers through chatbots : positive and negative effects on customer experience
Ranieri, Angelo
;
Di Bernardo, Irene
;
Mele, Cristina
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 191-215
Persistent link: https://www.econbiz.de/10014526066
Saved in:
3
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
4
Where service recovery meets its paradox : implications for avoiding overcompensation
Edström, Andreas
;
Nylander, Beatrice
;
Molin, Jonas
; …
- In:
Journal of service theory and practice
32
(
2022
)
7
,
pp. 1-13
Persistent link: https://www.econbiz.de/10013485922
Saved in:
5
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
6
Organizational practices to co-create value with family members engaged in service journeys of their loved ones
Verleye, Katrien
;
Holvoet, Sofie
- In:
Journal of service theory and practice
34
(
2024
)
2
,
pp. 319-340
Persistent link: https://www.econbiz.de/10014526078
Saved in:
7
Navigating on mobile shopping applications : examining the interplay among online customer experience, customer brand relationships and customer citizenship behavior
Bansal, Ishita
;
Thakur, Anand
- In:
Services marketing quarterly
45
(
2024
)
3
,
pp. 256-295
Persistent link: https://www.econbiz.de/10015049444
Saved in:
8
The quest for delightful experiences and profitable enterprises : how customer delight impacts financial performance
Torres, Edwin N.
;
Kizildag, Murat
;
Lee, Jongwon
- In:
Journal of service theory and practice
34
(
2024
)
5
,
pp. 738-764
Persistent link: https://www.econbiz.de/10015055449
Saved in:
9
The effect of service recovery on socially distant third-party customers : an experimental research on emotions, forgiveness, repatronage intention and WoM
Çelik, Süleyman
;
Tektaş, Öznur Özkan
;
Kavak, Bahtışen
- In:
Journal of service theory and practice
34
(
2024
)
4
,
pp. 519-542
Persistent link: https://www.econbiz.de/10015055431
Saved in:
10
Spoken service language for customer well-being in a transformative service context : residential aged care
Scerri, Madalyn Anne
;
Presbury, Rajka
- In:
Journal of service theory and practice
34
(
2024
)
4
,
pp. 543-570
Persistent link: https://www.econbiz.de/10015055433
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