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~isPartOf:"Journal of service theory and practice"
~subject:"Stress"
~subject:"Work stress"
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Search: subject_exact:"Empathie"
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Stress
Work stress
Emotion
9
Emotional exhaustion
5
Arbeitszufriedenheit
4
Dienstleistungsqualität
4
Job satisfaction
4
Service quality
4
Arbeitsverhalten
3
Beziehungsmarketing
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Relationship marketing
3
Work behaviour
3
Consumer behaviour
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Customer incivility
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Customer satisfaction
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Customer service
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Konsumentenverhalten
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Kundenservice
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Kundenzufriedenheit
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Arbeitspsychologie
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Arbeitsschutz
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Cognition
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Cognitive emotion regulation
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Complaint management
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Consumer confusion
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Customer citizenship behavior (CCB)
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Customer orientation
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Customer-contact employee
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Customers' empathy
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Decision postponement
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Economic psychology
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Emotional intelligence
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Altinay, Levent
1
Anasori, Elham
1
Huang, Rui
1
Kucukergin, Kemal Gurkan
1
Li, Yuxi
1
Morrison, Alastair M.
1
Roy, Sanjit
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Sahi, Gurjeet Kaur
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Singh, Tisha
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Soliman, Mohammad
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Tian, Feng
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Tulucu, Fadime
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Wu, Gaoyang
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Xie, Chaowu
1
Xie, Fang
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Ye, Jing
1
Zhang, Jiangchi
1
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Journal of service theory and practice
International journal of hospitality management
20
Journal of business research : JBR
12
International journal of contemporary hospitality management
11
Journal of managerial psychology
10
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
9
Journal of vocational behavior
9
Journal of business and psychology
8
Leadership & organization development journal
8
Human relations
7
Journal of personnel psychology
7
The international journal of human resource management
7
International journal of human resource management
6
Human resource management
5
Journal of business ethics : JOBE
5
Journal of business-to-business marketing
5
Journal of career development
5
Management research review
5
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
5
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
5
Public performance & management review
5
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
5
Cogent business & management
4
Group & organization management : an international journal
4
Journal of hospitality marketing & management
4
Journal of organizational behavior : OB ; the international journal of industrial, occupational and organizational psychology and behavior
4
Journal of organizational effectiveness : people and performance ; JOEPP
4
Service business
4
The journal of business & industrial marketing
4
The journal of services marketing
4
The service industries journal
4
Tourism management : research, policies, practice
4
Tourism management perspectives : TMP
4
Academy of Management journal : AMJ
3
Asia-Pacific journal of business administration
3
European management journal
3
International journal of Indian culture and business management
3
International journal of organization theory and behavior
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of health organization and management
3
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ECONIS (ZBW)
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1
Understanding the role of customer incivility and supervisor monitoring in the relationship between customer orientation and frontline employees' emotional exhaustion
Xie, Fang
;
Zhang, Xufan
;
Ye, Jing
;
Zhou, Lulu
;
Zhang, …
- In:
Journal of service theory and practice
33
(
2023
)
6
,
pp. 797-819
Persistent link: https://www.econbiz.de/10014448096
Saved in:
2
Fostering engagement among emotionally exhausted frontline employees in financial services sector
Sahi, Gurjeet Kaur
;
Roy, Sanjit
;
Singh, Tisha
- In:
Journal of service theory and practice
32
(
2022
)
3
,
pp. 400-431
Persistent link: https://www.econbiz.de/10013273029
Saved in:
3
The effects of hotel employee ternary safety behavior on negative safety outcomes : the moderation of job vigor and emotional exhaustion
Zhang, Jiangchi
;
Xie, Chaowu
;
Morrison, Alastair M.
; …
- In:
Journal of service theory and practice
32
(
2022
)
4
,
pp. 565-585
Persistent link: https://www.econbiz.de/10013273066
Saved in:
4
How can the subjective well-being of nurses be predicted? : understanding the mediating effect of psychological distress, psychological resilience and emotional exhaustion
Anasori, Elham
;
Kucukergin, Kemal Gurkan
;
Soliman, Mohammad
- In:
Journal of service theory and practice
32
(
2022
)
6
,
pp. 762-780
Persistent link: https://www.econbiz.de/10013440321
Saved in:
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