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~isPartOf:"Journal of service theory and practice : JSTP"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Betriebliche Kreislaufwirtschaft"
~subject:"Dienstleistungsqualität"
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Search: subject:"Nachkaufmarketing"
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Betriebliche Kreislaufwirtschaft
Dienstleistungsqualität
Customer service
24
Kundenservice
24
Beziehungsmarketing
12
Relationship marketing
12
Service quality
12
Customer satisfaction
11
Kundenzufriedenheit
11
Consumer behaviour
10
Konsumentenverhalten
10
Beschwerdemanagement
6
Complaint management
6
Emotion
5
Arbeitsverhalten
3
Contract theory
3
Dienstleistungssektor
3
Lieferkette
3
Service industry
3
Supply chain
3
Vertragstheorie
3
Work behaviour
3
Aerospace industry
2
Arbeitszufriedenheit
2
Business process management
2
Customer delight
2
Dienstleistung
2
Frontline employees
2
Job satisfaction
2
Luftfahrtindustrie
2
Product quality
2
Produktqualität
2
Prozessmanagement
2
Service recovery
2
Services
2
Stress
2
Work stress
2
2002-2005
1
Absorptive capacity
1
Acculturation
1
Anforderungsprofil
1
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13
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English
13
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Aparicio-Valverde, Mireia
1
Batt, Resemary
1
Bellos, Ioannis
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Chicu, Dorina
1
Chiew, Tung Moi
1
Coughlan, Anne T.
1
Ellinger, Alexander E.
1
Frei, Frances X.
1
Gaur, Sanjaya Singh
1
Han, Su-Jin
1
Herjanto, Halimin
1
Hur, Won-Moo
1
Kingshott, Russel P. J.
1
Kleinaltenkamp, Michael
1
Li, Chia-Ying
1
Liu, Nan
1
Mathies, Christine
1
Moon, Tae Won
1
Mothersbaugh, David L.
1
Ramseook-Munhurrun, Prabha
1
Reynolds, Kristy E.
1
Ryan, Gerard
1
Savaskan, R. Canan
1
Shan, Wang
1
Sharma, Piyush
1
Shin, Hyunju
1
Shulman, Jeffrey D.
1
Shultz, Tamar
1
Wan, Guohua
1
Yagil, Dana
1
Yeh, Ching-Wen
1
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Journal of service theory and practice : JSTP
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
58
International journal of hospitality management
55
The journal of services marketing
54
Journal of business research : JBR
35
Journal of service management
21
International journal of contemporary hospitality management
19
Journal of service research
17
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
14
Services marketing quarterly
13
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
International journal of quality and service sciences
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of productivity and quality management : IJPQM
5
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ECONIS (ZBW)
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1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
4
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
5
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
8
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
9
The service-profit chain in call centre services
Chicu, Dorina
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
Saved in:
10
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
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