//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service theory and practice : JSTP"
~isPartOf:"Service business"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Dienstleistungsqualität
370
Service quality
370
Customer satisfaction
211
Kundenzufriedenheit
211
Beziehungsmarketing
114
Relationship marketing
114
Quality management
108
Qualitätsmanagement
108
Consumer behaviour
93
Konsumentenverhalten
93
service quality
45
Dienstleistungssektor
41
Service industry
41
Product quality
37
Produktqualität
37
Taiwan
33
Beschwerdemanagement
30
Customer service
27
Hospital
27
Krankenhaus
27
Kundenservice
27
Higher education institution
25
Hochschule
25
customer satisfaction
25
Measurement
23
Messung
23
Emotion
19
Arbeitszufriedenheit
18
Job satisfaction
18
E-commerce
17
Electronic Commerce
17
Lieferantenmanagement
17
Supplier relationship management
17
Customer integration
16
Gesundheitsversorgung
16
Gesundheitswesen
16
Health care
16
Health care system
16
Kundenintegration
16
more ...
less ...
Online availability
All
Undetermined
22
Free
1
Type of publication
All
Article
30
Type of publication (narrower categories)
All
Article in journal
30
Aufsatz in Zeitschrift
30
Conference paper
1
Konferenzbeitrag
1
Language
All
English
30
Author
All
Iglesias Argu͏̈elles, Víctor
2
Li, Chia-Ying
2
Melero-Polo, Iguácel
2
Vázquez Casielles, Rodolfo
2
Abosag, Ibrahim
1
Andreassen, Tor Wallin
1
Bahar, Reyhan
1
Bali, Zsofia
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Casadesús, Martí
1
Chang, Chia-Jung
1
Chang, Tsang-Chuan
1
Chen, Kuen-Suan
1
Chen, WeiWei
1
Cheng, Yin-Hui
1
Cheung, Fung Yi Millissa
1
Chiew, Tung Moi
1
Chuang, Shih-Chieh
1
Costers, Annelies
1
Crisafulli, Benedetta
1
Dai, Xujing
1
Davoud Nikbin
1
Dorofeev, Nikita
1
Ellinger, Alexander E.
1
Fang, Yu-Hui
1
Gruber, Thorsten
1
He, Zhen
1
Hess, Ronald L. <Jr.>
1
Huang, Chiao-Tzu
1
Ishak Ismail
1
Jeon, Aeeun
1
Kenesei, Zsófia
1
Kilic, Recep
1
Kim, Min-su
1
Kim, Sang-Man
1
Kim, Seo Young
1
Kleinaltenkamp, Michael
1
Koc, Erdogan
1
Lajante, Mathieu
1
more ...
less ...
Published in...
All
Journal of service theory and practice : JSTP
Service business
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
45
International journal of hospitality management
44
Journal of retailing and consumer services
37
The journal of services marketing
30
Journal of hospitality marketing & management
24
Journal of service research : JSR
19
International journal of contemporary hospitality management
17
The service industries journal
16
Journal of the Academy of Marketing Science
15
Services marketing quarterly
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research
10
Managing service quality : MSQ ; an international journal
10
Marketing letters : a journal of research in marketing
10
Psychology & marketing
10
European journal of marketing : EJM
9
Journal of air transport management
9
International journal of quality and service sciences
8
Journal of service management
8
Journal of service theory and practice
8
Journal of strategic marketing
7
Asia Pacific journal of marketing and logistics
6
Journal of travel and tourism marketing
6
International journal of business and economics
5
Journal of consumer behaviour : an international research review
5
Journal of consumer marketing
5
Journal of marketing
5
Journal of retailing
5
Marketing intelligence & planning
5
Tourism management : research, policies, practice
5
Australasian marketing journal
4
Business horizons
4
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
Journal of global marketing
4
Journal of marketing management : MM
4
more ...
less ...
Source
All
ECONIS (ZBW)
30
Showing
1
-
10
of
30
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
2
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
3
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
4
Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
Saved in:
5
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
6
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
7
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
8
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
9
The role of other customers during self-service technology failure
Yi, Youjae
;
Kim, Seo Young
- In:
Service business
11
(
2017
)
4
,
pp. 695-715
Persistent link: https://www.econbiz.de/10011914936
Saved in:
10
The effect of organizational responses to service failures on customer satisfaction perception
Cheung, Fung Yi Millissa
;
To, W. M.
- In:
Service business
11
(
2017
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10011915006
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->