//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Online retailing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Emotion
Online retailing
Customer service
14
Kundenservice
14
Beziehungsmarketing
10
Relationship marketing
10
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Consumer behaviour
7
Konsumentenverhalten
7
Arbeitsverhalten
3
Beschwerdemanagement
3
Complaint management
3
Work behaviour
3
Arbeitszufriedenheit
2
Customer delight
2
Dienstleistungssektor
2
Frontline employees
2
Job satisfaction
2
Service industry
2
Service recovery
2
Stress
2
Work stress
2
Absorptive capacity
1
Acculturation
1
Anforderungsprofil
1
Anger
1
Artificial intelligence
1
Assimilation
1
Attractiveness of alternatives
1
Bank
1
Banking industry
1
Betriebliche Wertschöpfung
1
Call centre
1
Call centres
1
Callcenter
1
Coping
1
Critical incident technique
1
Cross-cultural management
1
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Gouthier, Matthias
2
Ludwig, Nadine L.
2
Aparicio-Valverde, Mireia
1
Barnes, Donald C.
1
Batt, Resemary
1
Chicu, Dorina
1
Chiew, Tung Moi
1
Ellinger, Alexander E.
1
Gaur, Sanjaya Singh
1
Han, Su-Jin
1
Heidenreich, Sven
1
Herjanto, Halimin
1
Hur, Won-Moo
1
Kingshott, Russel P. J.
1
Kleinaltenkamp, Michael
1
Krämer, Tobias
1
Li, Chia-Ying
1
Mathies, Christine
1
Moon, Tae Won
1
Mothersbaugh, David L.
1
Ramseook-Munhurrun, Prabha
1
Reynolds, Kristy E.
1
Ryan, Gerard
1
Sharma, Piyush
1
Shin, Hyunju
1
Shultz, Tamar
1
Yagil, Dana
1
Yeh, Ching-Wen
1
more ...
less ...
Published in...
All
Journal of service theory and practice : JSTP
Journal of retailing and consumer services
57
The journal of services marketing
50
International journal of hospitality management
48
Journal of business research : JBR
37
Journal of service research : JSR
21
International journal of contemporary hospitality management
17
Journal of service research
17
Journal of hospitality marketing & management
14
The service industries journal
14
Journal of service management
13
Journal of service theory and practice
13
Psychology & marketing
13
Journal of retailing
12
Service business
11
Services marketing quarterly
11
The TQM journal : the international review of organizational improvement
10
International journal of business and economics
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
International journal of quality and service sciences
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
SpringerLink / Bücher
7
The Cornell hospitality quarterly
7
Cogent business & management
6
European journal of marketing : EJM
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
Academy of Management journal : AMJ
5
Asia Pacific journal of marketing and logistics
5
Business horizons
5
European research studies
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of business information systems : IJBIS
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
2
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
3
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
4
Service with a conscience : moral dilemmas in customer service roles
Yagil, Dana
;
Shultz, Tamar
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 689-711
Persistent link: https://www.econbiz.de/10011707303
Saved in:
5
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
6
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
7
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
8
The service-profit chain in call centre services
Chicu, Dorina
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
Saved in:
9
Linking customer verbal aggression and service sabotage
Yeh, Ching-Wen
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 877-896
Persistent link: https://www.econbiz.de/10011392456
Saved in:
10
Switching barriers and customer retention : why customers dissatisfied with online service recovery remain loyal
Li, Chia-Ying
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 370-393
Persistent link: https://www.econbiz.de/10011400714
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->