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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
~type:"article"
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Customer satisfaction
United Kingdom
Dienstleistungsqualität
42
Service quality
42
Kundenzufriedenheit
25
Consumer behaviour
17
Konsumentenverhalten
17
Beziehungsmarketing
16
Relationship marketing
16
Dienstleistungssektor
10
Service industry
10
Customer service
9
Kundenservice
9
Beschwerdemanagement
8
Complaint management
8
Emotion
6
Service recovery
5
Services
5
Arbeitszufriedenheit
4
Customer integration
4
Customer value
4
Dienstleistung
4
Dienstleistungsmanagement
4
Job satisfaction
4
Kundenintegration
4
Kundenwert
4
Service management
4
Arbeitsverhalten
3
Betriebliche Wertschöpfung
3
Customer experience
3
Performance
3
Quality management
3
Qualitätsmanagement
3
Satisfaction
3
Service failure
3
Service orientation
3
Value creation
3
Work behaviour
3
Critical incident technique
2
Cross-cultural management
2
Customer defection
2
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25
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English
25
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Aagja, Jayesh
1
Ahmed, Pervaiz K.
1
Aparicio-Valverde, Mireia
1
Athanasopoulou, Pinelopi
1
Aulōnitēs, Geōrgios I.
1
Bagdare, Shilpa
1
Bang, Nguyen
1
Batt, Resemary
1
Calderón García, Haydee
1
Cervera-Taulet, Amparo
1
Chang, Chia-Jung
1
Cheng, Yin-Hui
1
Chicu, Dorina
1
Chiew, Tung Moi
1
Chuah, Stephanie Hui-wen
1
Chuang, Shih-Chieh
1
Crisafulli, Benedetta
1
Dai, Xujing
1
Dawson, Mary
1
Ellinger, Alexander E.
1
Estreder, Yolanda
1
Følstad, Asbjørn
1
Gaur, Sanjaya Singh
1
Gill, Tripat
1
Giovanis, Apostolos
1
Guchait, Priyanko
1
Halvorsrud, Ragnhild
1
Harness, David
1
He, Zhen
1
Herjanto, Halimin
1
Iglesias Argu͏̈elles, Víctor
1
Jain, Rajnish
1
Jayawardhena, Chanaka
1
Karjaluoto, Heikki
1
Kim, Hae Joo
1
Kingshott, Russel P. J.
1
Kleinaltenkamp, Michael
1
Leppäniemi, Matti
1
Li, Chia-Ying
1
Liao, Ya-Wei
1
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Published in...
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Journal of service theory and practice : JSTP
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
139
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
125
The service industries journal
107
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Services marketing quarterly
78
Journal of air transport management
65
Tourism management : research, policies, practice
62
The TQM journal : the international review of organizational improvement
61
Service business
60
International journal of quality and service sciences
57
Cogent business & management
56
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
50
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
Journal of strategic marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Psychology & marketing
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
Health marketing quarterly
22
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ECONIS (ZBW)
25
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1
On happiness, sadness or indifference : investigating the carryover effect of outcome valence in service perceptions
Yit Sean Chong
;
Ahmed, Pervaiz K.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10011602699
Saved in:
2
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
3
Unlocking behaviors of long-term service consumers : the role of action inertia
Leppäniemi, Matti
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 270-291
Persistent link: https://www.econbiz.de/10011603070
Saved in:
4
Customer engagement with a service provider and context : an empirical examination
Sim, Max
;
Plewa, Carolin
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
Saved in:
5
Ethnic stereotyping in service provision : when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
Gill, Tripat
;
Kim, Hae Joo
;
Ranaweera, Chatura
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 520-546
Persistent link: https://www.econbiz.de/10011707257
Saved in:
6
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
7
Customer experience : a review and research agenda
Jain, Rajnish
;
Aagja, Jayesh
;
Bagdare, Shilpa
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 642-662
Persistent link: https://www.econbiz.de/10011707287
Saved in:
8
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
9
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
10
Under-over benefitting perceptions and evaluation of services : nonlinear relationships in a four-sample investigation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Moliner, Carolina
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
4
,
pp. 430-447
Persistent link: https://www.econbiz.de/10011588803
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