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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Dienstleistungsqualität"
~subject:"Kundenintegration"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Kundenintegration
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
18
Kundenzufriedenheit
18
Service quality
16
Customer service
10
Kundenservice
10
Customer integration
9
Emotion
9
Brand management
8
Markenführung
8
Betriebliche Wertschöpfung
6
Social Web
6
Social web
6
Value creation
6
Brand image
5
Markenimage
5
Customer engagement
4
Customer experience
4
Customer loyalty
4
Social relations
4
Soziale Beziehungen
4
Arbeitsverhalten
3
Beschwerdemanagement
3
Complaint management
3
Customer delight
3
Customer retention
3
Customer value
3
Emotions
3
Internet marketing
3
Kundenbindung
3
Kundenwert
3
Lieferantenmanagement
3
Loyalty
3
Online retailing
3
Online-Handel
3
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22
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23
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23
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1
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1
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English
23
Author
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Chen, Tom
2
Conduit, Jodie
2
Plewa, Carolin
2
Aagja, Jayesh
1
Andrews, Lynda
1
Aparicio-Valverde, Mireia
1
Athanasopoulou, Pinelopi
1
Aulōnitēs, Geōrgios I.
1
Bagdare, Shilpa
1
Bang, Nguyen
1
Batt, Resemary
1
Blasco-Arcas, Lorena
1
Breidbach, Christoph F.
1
Brodie, Roderick J.
1
Bruni, Roberto
1
Calderón García, Haydee
1
Carrubbo, Luca
1
Cervera-Taulet, Amparo
1
Chang, Chia-Jung
1
Cheng, Yin-Hui
1
Chicu, Dorina
1
Chuah, Stephanie Hui-wen
1
Chuang, Shih-Chieh
1
Dai, Xujing
1
Drennan, Judy
1
Følstad, Asbjørn
1
Gill, Tripat
1
Giovanis, Apostolos
1
Halvorsrud, Ragnhild
1
Han, Su-Jin
1
He, Zhen
1
Hernández Ortega, Blanca
1
Hur, Won-Moo
1
Jain, Rajnish
1
Jiménez Martínez, Julio
1
Kim, Hae Joo
1
Li, Chia-Ying
1
Liao, Ya-Wei
1
Lvale, Knut
1
Marimuthu, Malliga
1
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Journal of service theory and practice : JSTP
Journal of retailing and consumer services
221
Journal of business research : JBR
172
International journal of hospitality management
127
The journal of services marketing
118
The service industries journal
86
Industrial marketing management : the international journal for industrial and high-tech firms
59
Journal of hospitality marketing & management
59
Journal of service research : JSR
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service management
54
Services marketing quarterly
52
International journal of contemporary hospitality management
50
Service business
50
Journal of travel and tourism marketing
47
Journal of strategic marketing
43
Tourism management : research, policies, practice
38
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of service research
33
Cogent business & management
32
Journal of the Academy of Marketing Science
32
SpringerLink / Bücher
30
The TQM journal : the international review of organizational improvement
30
Marketing intelligence & planning
29
International journal of quality and service sciences
27
The journal of business & industrial marketing
27
Asia Pacific journal of marketing and logistics
26
The international journal of bank marketing : IJBM
26
International journal of services and operations management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Managing service quality : MSQ ; an international journal
24
Journal of marketing
23
Total quality management & business excellence
23
Journal of marketing management : MM
22
Journal of air transport management
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of electronic customer relationship management : IJECRM
20
Psychology & marketing
20
International journal of services, economics and management
19
Journal of service theory and practice
19
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ECONIS (ZBW)
23
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1
Bridging and transcending co-creation and engagement
Conduit, Jodie
(
ed.
);
Chen, Tom
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011730587
Saved in:
2
Guest editorial: Transcending and bridging co-creation and engagement : conceptual and empirical insights
Conduit, Jodie
;
Chen, Tom
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 714-720
Persistent link: https://www.econbiz.de/10011730593
Saved in:
3
Engagement platforms in the sharing economy : conceptual foundations and research directions
Breidbach, Christoph F.
;
Brodie, Roderick J.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011730623
Saved in:
4
Customer engagement with a service provider and context : an empirical examination
Sim, Max
;
Plewa, Carolin
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
Saved in:
5
Using social media posts as resources for engaging in value co-creation : the case for social media-based cause brand communities
Sorensen, Anne
;
Andrews, Lynda
;
Drennan, Judy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 898-922
Persistent link: https://www.econbiz.de/10011730676
Saved in:
6
Ethnic stereotyping in service provision : when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
Gill, Tripat
;
Kim, Hae Joo
;
Ranaweera, Chatura
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 520-546
Persistent link: https://www.econbiz.de/10011707257
Saved in:
7
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
8
Customer experience : a review and research agenda
Jain, Rajnish
;
Aagja, Jayesh
;
Bagdare, Shilpa
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 642-662
Persistent link: https://www.econbiz.de/10011707287
Saved in:
9
A4A relationships
Polese, Francesco
;
Pels, Jaqueline
;
Tronvoll, Bård
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
5
,
pp. 1040-1056
Persistent link: https://www.econbiz.de/10011797949
Saved in:
10
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
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