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~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Measurement"
~type_genre:"Aufsatz in Zeitschrift"
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Consumer delight and outrage : scale development and validation
Liu, Maggie Wenjing
;
Keh, Hean Tat
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 680-699
Persistent link: https://www.econbiz.de/10011392191
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