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~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
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Search: subject:"Kundenmanagement"
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Subject
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Beziehungsmarketing
570
Relationship marketing
570
Consumer behaviour
239
Konsumentenverhalten
239
Customer satisfaction
208
Kundenzufriedenheit
208
Dienstleistungsqualität
196
Service quality
196
Customer integration
67
Kundenintegration
67
Customer service
58
Kundenservice
58
Lieferantenmanagement
53
Supplier relationship management
53
Betriebliche Wertschöpfung
47
Dienstleistungssektor
47
Service industry
47
Value creation
47
Social Web
46
Social web
46
Confidence
45
Vertrauen
45
Brand management
44
Markenführung
44
Customer value
41
Kundenwert
41
Beschwerdemanagement
37
Complaint management
37
Marketing management
37
Marketingmanagement
37
Emotion
32
Einzelhandel
31
Retail trade
31
Brand image
30
Internet marketing
30
Markenimage
30
Online-Marketing
30
Dienstleistungsmarketing
29
Services marketing
29
Services
28
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289
Free
5
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Article
564
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6
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Article in journal
570
Aufsatz in Zeitschrift
570
Collection of articles of several authors
4
Sammelwerk
4
Case study
3
Fallstudie
3
Aufsatzsammlung
2
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English
570
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Simkin, Lyndon
7
Klaus, Philipp
6
Mattila, Anna S.
6
Pervan, Simon J.
5
Roy, Sanjit
5
Dibb, Sally
4
Fernandes, Teresa
4
Gil Saura, Irene
4
Ha, Hong Youl
4
Harrigan, Paul
4
Hollebeek, Linda D.
4
Roy, Sanjit Kumar
4
Aksoy, Lerzan
3
Alkire, Linda
3
Balaji, M. S.
3
Bang, Nguyen
3
Benoit, Sabine
3
Bove, Liliana L.
3
Bruce, Helen L.
3
Burton, Jamie
3
Canhoto, Ana Isabel Domingos
3
Choi, Beom Joon
3
Dagger, Tracey S.
3
Furrer, Olivier
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Horbel, Chris
3
Japutra, Arnold
3
Johnson, Lester W.
3
Ngo, Liem Viet
3
O'Cass, Aron
3
Popp, Bastian
3
Rabbanee, Fazlul K.
3
Ramaseshan, B.
3
Thaichon, Park
3
Tsiotsou, Rodoula H.
3
Woratschek, Herbert
3
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Published in...
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Journal of strategic marketing
The journal of services marketing
The service industries journal
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of business & industrial marketing
192
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
570
Showing
1
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10
of
570
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date (oldest first)
1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
5
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
6
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
7
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
8
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
9
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
10
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
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