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~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Mitarbeiterbindung"
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Search: subject_exact:"Tour guides"
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Beziehungsmarketing
Mitarbeiterbindung
Tourism employees
9
Tourismusberufe
9
Dienstleistungsqualität
7
Service quality
7
Customer service
6
Kundenservice
6
Customer satisfaction
5
Dienstleistungsberufe
5
Frontline service employees
5
Kundenzufriedenheit
5
Relationship marketing
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Service workers
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Arbeitszufriedenheit
4
Job satisfaction
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Work stress
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Burnout
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Dienstleistungssektor
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Service delivery
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Service encounter
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Service industry
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Arbeitsbedingungen
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Arbeitskräfte
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Arbeitsverhalten
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Beschwerdemanagement
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Call centre
1
Callcenter
1
Cognition
1
Cognitive empathy
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Competence
1
Complaint management
1
Consumer behaviour
1
Crisis Management
1
Crisis management
1
Crisis preparedness
1
Customer deviance
1
Customer orientation
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Dienstleistung
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Rod, Michel
2
Ashill, Nicholas
1
Ashill, Nicholas J.
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Becker, Laura
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Büttgen, Marion
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Carruthers, Janet
1
Chen, Kuan-Ying
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Chou, Cindy Yunhsin
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Ertz, Elias
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Hsiung, Hsiao-Wen
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Laud, Gaurangi
1
Leo, Wei Wei Cheryl
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Thirkell, Peter
1
Tsai, Chin-Shih
1
Wu, Yu-Chi
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Journal of strategic marketing
The journal of services marketing
International journal of hospitality management
45
International journal of contemporary hospitality management
27
Journal of hospitality marketing & management
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Tourism management : research, policies, practice
7
Tourism management perspectives : TMP
5
Service business
4
Journal of business research : JBR
3
Tourism and hospitality research : the surrey quarterly review
3
Administrative Sciences : open access journal
2
Argumenta oeconomica
2
Cogent business & management
2
Economic research
2
Europäische Hochschulschriften / 5
2
Global business and finance review
2
Journal of Tourism, Heritage & Services Marketing : JTHSM
2
Journal of hospitality and tourism insights
2
Journal of management research
2
Journal of service research : JSR
2
Management and organization review : MOR ; the official journal of The International Association for Chinese Management Research
2
Nankai business review international
2
The service industries journal
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism and hospitality research : THR
2
Acta Universitatis Danubius / Oeconomica
1
African journal of economic and management studies : AJEMS
1
Contemporary issues in social science
1
European journal of marketing : EJM
1
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
1
Gender in management : an international journal
1
International journal of business innovation and research
1
International journal of hospitality & tourism administration
1
International journal of internet marketing and advertising : IJIMA
1
International journal of learning and change : IJLC
1
Journal of air transport management
1
Journal of business economics and management
1
Journal of business ethics : JOBE
1
Journal of family business management : JFBM
1
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ECONIS (ZBW)
5
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1
Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
Saved in:
2
An imitation game : supervisors’ influence on customer sweethearting
Ertz, Elias
;
Becker, Laura
;
Büttgen, Marion
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 432-444
Persistent link: https://www.econbiz.de/10013407512
Saved in:
3
The impact of hospital customer orientation on burnout of public hospital service workers in New Zealand
Rod, Michel
;
Ashill, Nicholas
- In:
Journal of strategic marketing
23
(
2015
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10011300905
Saved in:
4
Linkage between frontline employee service competence scale and customer perceptions of service quality
Wu, Yu-Chi
;
Tsai, Chin-Shih
;
Hsiung, Hsiao-Wen
;
Chen, …
- In:
The journal of services marketing
29
(
2015
)
3
,
pp. 224-234
Persistent link: https://www.econbiz.de/10011308998
Saved in:
5
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
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