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~isPartOf:"Journal of strategic marketing"
~isPartOf:"The journal of services marketing"
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Search: subject:"Kundenmanagement"
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Subject
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Beziehungsmarketing
386
Relationship marketing
386
Consumer behaviour
176
Konsumentenverhalten
176
Customer satisfaction
146
Kundenzufriedenheit
146
Dienstleistungsqualität
122
Service quality
122
Customer integration
48
Kundenintegration
48
Customer service
42
Kundenservice
42
Lieferantenmanagement
40
Supplier relationship management
40
Social Web
38
Social web
38
Dienstleistungssektor
36
Service industry
36
Brand management
34
Markenführung
34
Betriebliche Wertschöpfung
33
Value creation
33
Confidence
29
Marketing management
29
Marketingmanagement
29
Vertrauen
29
Customer value
28
Kundenwert
28
Dienstleistungsmarketing
26
Einzelhandel
26
Retail trade
26
Services marketing
26
Brand image
24
Markenimage
24
USA
24
United States
24
Beschwerdemanagement
23
Complaint management
23
Customer experience
23
Emotion
23
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214
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4
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Article
381
Book / Working Paper
5
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Article in journal
386
Aufsatz in Zeitschrift
386
Collection of articles of several authors
3
Sammelwerk
3
Aufsatzsammlung
2
Case study
1
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Language
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English
386
Author
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Simkin, Lyndon
7
Klaus, Philipp
6
Mattila, Anna S.
6
Pervan, Simon J.
5
Roy, Sanjit
5
Dibb, Sally
4
Fernandes, Teresa
4
Harrigan, Paul
4
Roy, Sanjit Kumar
4
Aksoy, Lerzan
3
Alkire, Linda
3
Benoit, Sabine
3
Bove, Liliana L.
3
Bruce, Helen L.
3
Burton, Jamie
3
Dagger, Tracey S.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Hollebeek, Linda D.
3
Holloway, Betsy Bugg
3
Japutra, Arnold
3
Johnson, Lester W.
3
Ngo, Liem Viet
3
O'Cass, Aron
3
Thaichon, Park
3
Akaka, Melissa Archpru
2
Ashill, Nicholas
2
Balaji, M. S.
2
Bang, Nguyen
2
Banik, Shanta
2
Barnes, Donald C.
2
Basso, Kenny
2
Baumann, Chris
2
Beatty, Sharon E.
2
Benkenstein, Martin
2
Black, Hulda G.
2
Canhoto, Ana Isabel Domingos
2
Choi, Beom Joon
2
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Published in...
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Journal of strategic marketing
The journal of services marketing
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of business & industrial marketing
192
The service industries journal
184
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
386
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1
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10
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386
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1
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
2
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
3
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
4
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
5
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
6
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
7
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
8
Well-being co-creation in service ecosystems : a systematic literature review
Landry, Mikèle
;
Furrer, Olivier
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 862-882
Persistent link: https://www.econbiz.de/10014333403
Saved in:
9
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
10
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
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