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~isPartOf:"Journal of strategic marketing"
~isPartOf:"The service industries journal"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Beziehungsmarketing
431
Relationship marketing
431
Dienstleistungsqualität
156
Service quality
156
Consumer behaviour
155
Konsumentenverhalten
155
Customer satisfaction
152
Kundenzufriedenheit
152
Customer integration
40
Kundenintegration
40
Marketing management
39
Marketingmanagement
39
Lieferantenmanagement
37
Supplier relationship management
37
Confidence
35
Vertrauen
35
Betriebliche Wertschöpfung
34
Value creation
34
Customer value
33
Kundenwert
33
Quality management
33
Qualitätsmanagement
33
Social Web
32
Social web
32
Brand management
31
Markenführung
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Taiwan
31
customer satisfaction
30
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customer loyalty
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25
Internet marketing
25
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23
service quality
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422
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Simkin, Lyndon
6
Dibb, Sally
4
Fernandes, Teresa
4
Marimon, Frederic
4
Pervan, Simon J.
4
Roy, Sanjit
4
Roy, Sanjit Kumar
4
Yang, Ching-chow
4
Canhoto, Ana Isabel Domingos
3
Casadesús, Martí
3
Ha, Hong Youl
3
Harrigan, Paul
3
Horbel, Chris
3
Japutra, Arnold
3
Lin, Wen-bao
3
Petnji Yaya, Luc Honore
3
Popp, Bastian
3
Thaichon, Park
3
Woratschek, Herbert
3
Wu, Cedric Hsi-jui
3
Abdullateef, Aliyu Olayemi
2
Ahmed, Sohel
2
Ashill, Nicholas
2
Augusto, Mário Gomes
2
Back, Ki-Joon
2
Balaji, M. S.
2
Bang, Nguyen
2
Baum, Tom
2
Bove, Liliana L.
2
Chang, Chun-Ming
2
Chao, Pei
2
Chen, Ching-fu
2
Chen, Hui-ju
2
Chen, Ja-shen
2
Chen, Junsong
2
Coelho, Filipe
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Ding Hooi Ting
2
Diwan, Saloni Pawan
2
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Journal of strategic marketing
The service industries journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of business research : JBR
624
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of travel and tourism marketing
115
Journal of hospitality marketing & management
114
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
104
Journal of retailing
103
The journal of brand management : an international journal
101
Cogent business & management
100
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
431
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1
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10
of
431
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
3
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
4
How does customer engagement value occur in restaurants? : a stimulus-organism-response(S-O-R) perspective
Kabadayi, Ebru Tumer
;
Aksoy, Nilsah Cavdar
;
Baydogan …
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 497-524
Persistent link: https://www.econbiz.de/10014321607
Saved in:
5
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
6
Revisiting a model of customer engagement cycle : a systematic review
Hoang, Duc
;
Kousi, Sofia
;
Martinez, Luis F.
;
Kumar, Satish
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 579-617
Persistent link: https://www.econbiz.de/10014321614
Saved in:
7
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
8
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
9
Integrating dynamic segmentation and portfolio theories for better customer portfolio performance
Viviani, Jean-Laurent
;
Komura, Ayuko
;
Suzuki, Kenichi
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10014303159
Saved in:
10
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
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