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~isPartOf:"Journal of strategic marketing"
~subject:"E-commerce"
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Search: subject:"Service quality"
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E-commerce
Dienstleistungsqualität
43
Service quality
43
Beziehungsmarketing
26
Customer satisfaction
26
Kundenzufriedenheit
26
Relationship marketing
26
Consumer behaviour
20
Konsumentenverhalten
20
Confidence
9
Vertrauen
9
Beschwerdemanagement
7
Complaint management
7
Online retailing
5
Online-Handel
5
Dienstleistungssektor
4
Electronic Commerce
4
Quality management
4
Qualitätsmanagement
4
Service industry
4
service quality
4
Arbeitszufriedenheit
3
Customer service
3
Customer value
3
Einzelhandel
3
Gerechtigkeit
3
Job satisfaction
3
Justice
3
Kundenservice
3
Kundenwert
3
Marketing management
3
Marketingmanagement
3
Retail trade
3
Structural equation model
3
Strukturgleichungsmodell
3
Viral marketing
3
Virales Marketing
3
customer loyalty
3
customer satisfaction
3
relationship quality
3
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English
4
Author
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Anderl, Eva
1
Islam, Hafizul
1
Jebarajakirthy, Charles
1
Kursunluoglu Yarimoglu, Emel
1
Manu C
1
März, Armin
1
Schumann, Jan Hendrik
1
Shankar, Amit
1
Sreejesh, S.
1
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Published in...
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Journal of strategic marketing
Journal of retailing and consumer services
25
Journal of internet commerce
17
International journal of electronic marketing and retailing : IJEMR
12
The service industries journal
12
International journal of hospitality management
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of electronic customer relationship management : IJECRM
9
International journal of business information systems : IJBIS
8
International journal of e-business research : an official publication of the Information Resources Management Association
8
International journal of production economics
8
Journal of travel and tourism marketing
8
Electronic commerce research and applications
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of retail and distribution management
7
Cogent business & management
6
International journal of quality & reliability management
6
Journal of electronic commerce research : JECR
6
Journal of service research : JSR
6
The journal of services marketing
6
Information systems and e-business management : ISeB
5
International journal of quality and service sciences
5
Journal of Contemporary Issues in Business and Government
5
Service business
5
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Electronic commerce research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of electronic business
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of retail & distribution management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management : IJSTM
4
International journal of services, economics and management
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
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ECONIS (ZBW)
4
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1
Addressing service failure and initiating service recovery in online platforms : literature review and research agenda
Manu C
;
Sreejesh, S.
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 658-689
Persistent link: https://www.econbiz.de/10012653604
Saved in:
2
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
3
Demographic differences on
service
quality
and perceived value in private online shopping clubs
Kursunluoglu Yarimoglu, Emel
- In:
Journal of strategic marketing
25
(
2017
)
3
,
pp. 240-257
Persistent link: https://www.econbiz.de/10011743006
Saved in:
4
Nonmonetary customer value contributions in free e-services
Anderl, Eva
;
März, Armin
;
Schumann, Jan Hendrik
- In:
Journal of strategic marketing
24
(
2016
)
3/4
,
pp. 175-189
Persistent link: https://www.econbiz.de/10011591899
Saved in:
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