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~isPartOf:"Journal of strategic marketing"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Beziehungsmarketing
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Call centre
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Callcenter
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Customer satisfaction
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call centers
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Arbeitsmobilität
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Dienstleistungsqualität
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Dienstleistungssektor
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Employee retention
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Konsumentenverhalten
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Multi-unit service touchpoints
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Personalmanagement
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Virales Marketing
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customer journeys
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Abdullateef, Aliyu Olayemi
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Boisvert, Jean
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Khan, M. Sajid
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Nyadzayo, Munyaradzi Wellington
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Journal of strategic marketing
Manufacturing & service operations management : M & SOM
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Advances in industrial and labor relations
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Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
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Business process management journal
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Global journal of business management : GJBM
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Industrial relations : a journal of economy & society
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International journal of business excellence
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International journal of contemporary hospitality management
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International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association
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International journal of human resources development and management : IJHRDM
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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International journal of productivity and quality management : IJPQM
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International journal of services and operations management
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Journal of business & economics research
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Journal of business research : JBR
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Journal of business strategy
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Journal of customer behaviour
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Journal of retailing
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Journal of risk and financial management : JRFM
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Journal of service research : JSR
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Journal of service theory and practice : JSTP
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Knowledge management and drivers of innovation in services
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Managing service quality : MSQ ; an international journal
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Middle East journal of management : MEJM
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Omega : the international journal of management science
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Operations research
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Organizing and managing in the era of globalization
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Paradigm : the journal of Institute of Management Technology
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Proceedings of the 12th European Conference on Knowledge Management ; Vol. 2
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Psychology & marketing
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Review of business information systems
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Ross School of Business working paper series
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Service business
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Services marketing quarterly
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Supply chain management : an international journal
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The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
2
Reducing employee turnover intention : a customer relationship management perspective
Abdullateef, Aliyu Olayemi
;
Nyadzayo, Munyaradzi Wellington
- In:
Journal of strategic marketing
26
(
2018
)
3
,
pp. 241-257
Persistent link: https://www.econbiz.de/10011894567
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