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~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Park, Jungkun"
~person:"Ryu, Kisang"
~person:"Wieseke, Jan"
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Customer satisfaction
3
Kundenzufriedenheit
3
Beziehungsmarketing
2
Relationship marketing
2
Arbeitszufriedenheit
1
Außendienst
1
B-to-B-Marketing
1
Beschwerdemanagement
1
Business-to-business marketing
1
Compensation system
1
Complaint management
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Consumer behaviour
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Customer inoculation
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Dienstleistungsmarketing
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Dienstleistungsqualität
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Konsumentenverhalten
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Sales performance
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Selling
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Service failure
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Service industry
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Park, Jungkun
Ryu, Kisang
Wieseke, Jan
Grégoire, Yany
4
Homburg, Christian
4
Kumar, V.
3
Bitner, Mary Jo
2
Falk, Tomas
2
Grewal, Dhruv
2
Jarvis, Cheryl Burke
2
Luo, Xueming
2
Mithas, Sunil
2
Morgan, Neil A.
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Raithel, Sascha
2
Robinson, Stacey G.
2
Schepers, Jeroen J. L.
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Stock-Homburg, Ruth
2
Zablah, Alex R.
2
Ahearne, Michael
1
Aksoy, Lerzan
1
Allen, Alexis M.
1
Arens, Zachary G.
1
Aspara, Jaakko
1
Aurier, Philippe
1
Backhaus, Klaus
1
Bagozzi, Richard P.
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Beck, Joshua T.
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1
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1
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1
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1
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
7
International journal of hospitality management
4
Journal of marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
The service industries journal
2
International journal of business innovation and research : IJBIR
1
Journal of air transport management
1
Journal of business research : JBR
1
Journal of financial services marketing : JFSM
1
Journal of hospitality marketing & management
1
Journal of marketing research : JMR
1
Journal of personal selling & sales management
1
Journal of retailing
1
Management mit Vision und Verantwortung : eine Herausforderung an Wissenschaft und Praxis ; Festschrift für Hans Raffée zum 75. Geburtstag
1
Managing service quality : MSQ ; an international journal
1
Marketing letters : a journal of research in marketing
1
Service business
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
Young consumers : insight and ideas for responsible marketers
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ECONIS (ZBW)
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Don't try harder : using customer inoculation to build resistance against service failures
Mikolon, Sven
;
Quaiser, Benjamin
;
Wieseke, Jan
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
4
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011306301
Saved in:
2
It's a matter of congruence : how interpersonal identification between sales managers and salespersons shapes sales success
Ahearne, Michael
;
Haumann, Till
;
Kraus, Florian
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
6
,
pp. 625-648
Persistent link: https://www.econbiz.de/10010209594
Saved in:
3
Incentivizing CEOs to build customer- and employee-firm relations for higher customer satisfaction and firm value
Luo, Xueming
;
Wieseke, Jan
;
Homburg, Christian
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
6
,
pp. 745-758
Persistent link: https://www.econbiz.de/10009679042
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