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~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Kundenzufriedenheit"
~subject:"Service quality"
~subject:"USA"
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Kundenzufriedenheit
Service quality
USA
Customer value
25
Kundenwert
24
Beziehungsmarketing
17
Relationship marketing
17
Betriebliche Wertschöpfung
6
Marketing management
6
Marketingmanagement
6
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6
Consumer behaviour
5
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Service-Dominant Logic
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Customer integration
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Customer satisfaction
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Kundenintegration
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Marketing theory
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Asselmann, Daniel
1
Casta, Jean-Franc̜ois
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Chen, Tom
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George, Morris
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Journal of the Academy of Marketing Science
Journal of retailing and consumer services
23
International journal of hospitality management
21
The service industries journal
14
Journal of business research : JBR
13
The journal of services marketing
10
Industrial marketing management : the international journal for industrial and high-tech firms
9
Journal of service research : JSR
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of contemporary hospitality management
7
The TQM journal : the international review of organizational improvement
7
Journal of hospitality and tourism insights
6
Service business
6
International journal of services and operations management
5
Journal of service management
5
Journal of strategic marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Tourism management : research, policies, practice
5
Cogent business & management
4
Handbook of research on customer equity in marketing
4
Journal of air transport management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing
4
Journal of marketing management : MM
4
Journal of service theory and practice : JSTP
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
4
Journal of vacation marketing
4
Australasian marketing journal
3
Cornell hospitality quarterly : CQ
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of business performance management
3
International journal of electronic commerce : IJEC
3
International journal of electronic customer relationship management : IJECRM
3
International journal of leisure and tourism marketing : IJLTM
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
International journal of retail & distribution management
3
International journal of services, economics and management
3
Journal of consumer behaviour : an international research review
3
Journal of financial services marketing : JFSM
3
Journal of hospitality marketing & management
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ECONIS (ZBW)
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1
S-D logic-informed customer engagement : integrative framework, revised fundamental propositions, and application to CRM
Hollebeek, Linda D.
;
Srivastava, Rajendra K.
;
Chen, Tom
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
1
,
pp. 161-185
Persistent link: https://www.econbiz.de/10011996797
Saved in:
2
Understanding the quality-quantity conundrum of customer referral programs : effects of contribution margin, extraversion, and opinion leadership
Viswanathan, Vijay
;
Tillmanns, Sebastian
;
Krafft, Manfred
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
6
,
pp. 1108-1132
Persistent link: https://www.econbiz.de/10011951637
Saved in:
3
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
4
B2B relationship calculus : quantifying resource effects in service-dominant logic
DeLeon, Anthony J.
;
Chatterjee, Sharmila C.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 402-427
Persistent link: https://www.econbiz.de/10011685005
Saved in:
5
Is customer satisfaction a relevant metric for financial analysts?
Ngobo, Paul-Valentin
;
Casta, Jean-Franc̜ois
;
Ramond, …
- In:
Journal of the Academy of Marketing Science
40
(
2012
)
3
,
pp. 480-508
Persistent link: https://www.econbiz.de/10009548610
Saved in:
6
Measuring and maximizing customer equity: a critical analysis
Kumar, V.
;
George, Morris
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10003507852
Saved in:
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