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~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~person:"Rohaizat Baharun"
~subject:"Fluggesellschaft"
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Fluggesellschaft
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Customer satisfaction
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Journal of travel and tourism marketing
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
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