//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The journal of services marketing"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Käuferzufriedenheit"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
408
Kundenzufriedenheit
408
Dienstleistungsqualität
252
Service quality
252
Consumer behaviour
204
Konsumentenverhalten
204
Beziehungsmarketing
183
Relationship marketing
183
Holiday behaviour
72
Urlaubsverhalten
72
Customer service
59
Kundenservice
59
Emotion
44
Hotel industry
39
Hotellerie
39
Beschwerdemanagement
38
Complaint management
38
Tourism
38
Tourismus
38
Tourism industry
35
Tourismuswirtschaft
35
satisfaction
33
Dienstleistungssektor
32
Service industry
32
Tourism marketing
31
Tourismusmarketing
31
Satisfaction
29
Viral marketing
28
Virales Marketing
28
Arbeitszufriedenheit
27
Job satisfaction
27
USA
25
United States
25
Brand image
24
Markenimage
24
Destination management
19
Destinationsmanagement
19
Online retailing
19
Online-Handel
19
Airline
18
more ...
less ...
Online availability
All
Undetermined
203
Type of publication
All
Article
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
408
Aufsatz in Zeitschrift
408
Case study
2
Fallstudie
2
Language
All
English
408
Author
All
Han, Heesup
21
Lee, Choong-Ki
8
Hyun, Sunghyup Sean
7
Sharma, Piyush
7
Mattila, Anna S.
6
Kim, Wansoo
5
Yu, Jongsik
5
Collier, Joel E.
4
Hsu, Maxwell K.
4
Kim, Jinkyung Jenny
4
Klaus, Philipp
4
Moon, Hyoungeun
4
Su, LuJun
4
Wong, IpKin Anthony
4
Back, Ki-Joon
3
Barnes, Donald C.
3
Chua, Bee-Lia
3
Hsu, Cathy H. C.
3
Huang, Min-Hsin
3
Kim, Insin
3
Kim, Myung-Ja
3
Law, Chun Hung Roberts
3
Lee, Jin-soo
3
Palmer, Adrian
3
Wu, Li-wei
3
Zhan, Wu
3
Aksoy, Lerzan
2
Al-Ansi, Amr
2
Al-Hawari, Mohd Ahmad
2
Alkire, Linda
2
Bang, Nguyen
2
Basso, Kenny
2
Beise-Zee, Rian
2
Benoit, Sabine
2
Black, Hulda G.
2
Bock, Dora Elizabeth
2
Brady, Michael K.
2
Bruce, Helen L.
2
Carlson, Jamie
2
Chan, Andrew
2
more ...
less ...
Published in...
All
Journal of travel and tourism marketing
Managing service quality : MSQ ; an international journal
The journal of services marketing
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
287
The service industries journal
169
Tourism management : research, policies, practice
167
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
166
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
80
Psychology & marketing
76
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
71
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of marketing
51
Journal of retailing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
International journal of business information systems : IJBIS
49
more ...
less ...
Source
All
ECONIS (ZBW)
408
Showing
1
-
10
of
408
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
2
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
3
How new technology impacts airport's service quality and behavioral intentions
Hong, Seock-Jin
;
Purtell, Clinton
;
Chung, Jin-young
; …
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 235-251
Persistent link: https://www.econbiz.de/10014513638
Saved in:
4
What attributes affect customer satisfaction in green restaurants? : an aspect-based sentiment analysis approach
Shahhosseini, Mansour
;
Nasr, Arash Khalili
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 472-490
Persistent link: https://www.econbiz.de/10014513662
Saved in:
5
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
6
Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
7
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
8
Will sensory impressions drive the intention to revisit? : an empirical study in the rural tourism
Low Mei Peng
- In:
Journal of travel and tourism marketing
41
(
2024
)
2
,
pp. 292-306
Persistent link: https://www.econbiz.de/10014513644
Saved in:
9
The two sides of hotel green practices in customer experience : an integrated approach of the Kano model and business analytics
Park, Hyekyung
;
Bitaab, Mahsa
;
Lee, Minwoo
;
Back, Ki-Joon
- In:
Journal of travel and tourism marketing
41
(
2024
)
4
,
pp. 659-671
Persistent link: https://www.econbiz.de/10014513687
Saved in:
10
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->