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~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"The journal of business & industrial marketing"
~language:"eng"
~subject:"Innovationsdiffusion"
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Search: subject_exact:"Technischer Kundendienst"
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Innovationsdiffusion
Customer service
19
Kundenservice
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Dienstleistungsqualität
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Journal of travel and tourism marketing
The journal of business & industrial marketing
International journal of retail & distribution management
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Journal of business research : JBR
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Mathematics of operations research
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ECONIS (ZBW)
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A longitudinal examination of internet-based customer service system usage in small companies
Palmer, David W.
;
Ellinger, Alexander E.
;
Allaway, Arthur
; …
- In:
The journal of business & industrial marketing
27
(
2012
)
1
,
pp. 29-40
Persistent link: https://www.econbiz.de/10009511274
Saved in:
2
The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin
;
Castellanos, Cassandra
;
Choi, H. S. Chris
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
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