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~isPartOf:"Journal of travel and tourism marketing"
~language:"eng"
~subject:"Customer service"
~subject:"Kundenservice"
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Search: subject_exact:"Technischer Kundendienst"
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Customer service
Kundenservice
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
5
Relationship marketing
5
Airline
4
Fluggesellschaft
4
Air transport
3
Luftverkehr
3
Beschwerdemanagement
2
Complaint management
2
Tourism industry
2
Tourismuswirtschaft
2
customer experience
2
Airline customers
1
Airline industry
1
Australia
1
Australien
1
Betriebliche Wertschöpfung
1
Bibliometrics
1
Bibliometrie
1
Brand experience
1
Brand image
1
Brand management
1
COVID-19
1
Confidence
1
Contactless service
1
Customer value
1
Englisch (Sprache)
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English (Language)
1
English language proficiency
1
Gastgewerbe
1
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1
Geschlecht
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Article
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English
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Björk, Peter
1
Castellanos, Cassandra
1
Chan, Ambrose Pak Ho
1
Chang, Dong-shang
1
Choi, H. S. Chris
1
Chon, Kaye
1
Chung, Jenq-hann
1
Garrod, Brian
1
Han, Heesup
1
Hao, Fei
1
Hyun, Sunghyup Sean
1
Ishak Ismail
1
Kim, Wansoo
1
Lee, Hsiang-Ming
1
Lee, Won Seok
1
Lee, Woojin
1
Liao, Pin-Ru
1
Marimuthu, Malliga
1
Messner, Wolfgang
1
Nikbin, Davoud
1
Shim, Changsup
1
Song, Hanqun
1
Sthapit, Erose
1
Stone, Matthew J.
1
Tung, Vincent Wing Sun
1
Wu, Yu-Chi
1
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Journal of travel and tourism marketing
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
The journal of business & industrial marketing
10
European journal of operational research : EJOR
9
European research studies
9
Harvard business review : HBR
9
International journal of quality & reliability management
9
International journal of services, economics and management
9
Business horizons
8
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ECONIS (ZBW)
9
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1
Value co-destruction in tourism and hospitality : a systematic literature review and future research agenda
Sthapit, Erose
;
Garrod, Brian
;
Stone, Matthew J.
; …
- In:
Journal of travel and tourism marketing
40
(
2023
)
5
,
pp. 363-382
Persistent link: https://www.econbiz.de/10014369807
Saved in:
2
Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei
;
Chon, Kaye
- In:
Journal of travel and tourism marketing
38
(
2021
)
9
,
pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
Saved in:
3
The impact of language proficiency on airline service satisfaction
Messner, Wolfgang
- In:
Journal of travel and tourism marketing
37
(
2020
)
2
,
pp. 169-184
Persistent link: https://www.econbiz.de/10012289314
Saved in:
4
Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho
;
Tung, Vincent Wing Sun
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
Saved in:
5
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
6
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
7
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
8
Risk evaluation of group package tour service failures that result in third-party complaints
Chang, Dong-shang
;
Chung, Jenq-hann
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10009710991
Saved in:
9
The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin
;
Castellanos, Cassandra
;
Choi, H. S. Chris
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
Saved in:
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