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~isPartOf:"Journal of travel and tourism marketing"
~person:"Hyun, Sunghyup Sean"
~subject:"Beziehungsmarketing"
~subject:"Kundenzufriedenheit"
~subject:"Theory"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Kundenzufriedenheit
Theory
Dienstleistungsqualität
6
Service quality
6
Customer satisfaction
4
Relationship marketing
4
Airline
3
Fluggesellschaft
3
South Korea
3
Südkorea
3
Gesundheitstourismus
2
Health tourism
2
controllability
2
loyalty
2
stability
2
trust
2
Air passenger transport
1
Air transport
1
Airline industry
1
Airline travelers
1
Beschwerdemanagement
1
Brand image
1
Brand management
1
Chinese and Korean travelers
1
Communication
1
Complaint management
1
Customer service
1
Emotion
1
Gastgewerbe
1
Gastronomie
1
Gesundheitsversorgung
1
Health care
1
Holiday behaviour
1
Hospital
1
Hospitality industry
1
Kommunikation
1
Krankenhaus
1
Kundenservice
1
Low-cost strategy
1
Luftverkehr
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Hyun, Sunghyup Sean
Han, Heesup
15
Kim, Jinkyung Jenny
4
Kim, Wansoo
4
Lee, Choong-Ki
4
Su, LuJun
4
Hsu, Cathy H. C.
3
Hsu, Maxwell K.
3
Moon, Hyoungeun
3
Ahn, Jiseon
2
Back, Ki-Joon
2
Chen, Xiaohong
2
Chua, Bee-Lia
2
Huang, Songshan
2
Kim, Insin
2
Lee, Sanghyeop
2
Mattila, Anna S.
2
Nikbin, Davoud
2
Swanson, Scott R.
2
Tsai, Henry
2
Weber, Karin
2
Wong, IpKin Anthony
2
Yu, Jongsik
2
Adam, Issahaku
1
Adongo, Charles A.
1
Al-Ansi, Amr
1
Anaba, Valery
1
Ariffin, Ahmad Azmi M.
1
Balıkçıoğlu, Sevgi
1
Ban, Joowon
1
Barišić, Petra
1
Bartlett, Albert
1
Bauernfeind, Ulrike
1
Baum, Tom
1
Bendle, Lawrence J.
1
Berezan, Orie
1
Black, Hulda G.
1
Bodet, Guillaume
1
Bouchet, Patrick
1
Bradley, Graham L.
1
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Journal of travel and tourism marketing
International journal of hospitality management
2
International journal of contemporary hospitality management
1
International journal of sports marketing & sponsorship
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Review of managerial science
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
Attributes of medical tourism destination brands : case study of the Korean medical tourism market
Yu, Jongsik
;
Seo, Jungwoon
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
38
(
2021
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10012440375
Saved in:
2
The role of airline travelers' pre-recovery emotions during the service recovery process
Nikbin, Davoud
;
Iranmanesh, Mohammad
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 677-691
Persistent link: https://www.econbiz.de/10011386973
Saved in:
3
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
4
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
5
The role of effective service provider communication style in the formation of restaurant patrons' perceived relational benefits and loyalty
Kim, Insin
;
Jeon, Sang Mi
;
Hyun, Sunghyup Sean
- In:
Journal of travel and tourism marketing
28
(
2011
)
7/8
,
pp. 765-786
Persistent link: https://www.econbiz.de/10009411364
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