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~isPartOf:"Journal of travel and tourism marketing"
~person:"Mattila, Anna S."
~person:"Usman, Osly"
~person:"Witell, Lars"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Customer satisfaction
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Dienstleistungsqualität
2
Kundenzufriedenheit
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Service quality
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Airline
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E-commerce
1
Electronic Commerce
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Fluggesellschaft
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Mattila, Anna S.
Usman, Osly
Witell, Lars
Han, Heesup
17
Hyun, Sunghyup Sean
6
Kim, Jinkyung Jenny
5
Kim, Wansoo
4
Lee, Choong-Ki
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Journal of travel and tourism marketing
International journal of hospitality management
10
Journal of business research : JBR
7
Journal of service management
6
The journal of services marketing
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
International journal of contemporary hospitality management
2
International journal of quality and service sciences
2
Journal of retailing
2
Journal of service research
2
Services marketing quarterly
2
The TQM journal : the international review of organizational improvement
2
Cornell hospitality quarterly : CQ
1
EFFECT OF CUSTOMER TRUST, USE EASY AND INFORMATION QUALITY ON PURCHASE DECISIONS ON LAZADA E-COMMECE
1
Handbook of hospitality marketing management
1
International journal of retail & distribution management
1
Journal of global marketing
1
Journal of international consumer marketing
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
The Cornell hospitality quarterly
1
Total quality management & business excellence
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
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The joint effects of service failure mode, recovery effort, and gender on customers' post-recovery satisfaction
Mattila, Anna S.
;
Cho, Wonae
;
Ro, Heejung
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 120-128
Persistent link: https://www.econbiz.de/10003863480
Saved in:
2
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
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