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~isPartOf:"Journal of travel and tourism marketing"
~subject:"Complaint management"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Customer satisfaction"
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Complaint management
Customer satisfaction
164
Kundenzufriedenheit
164
Consumer behaviour
85
Konsumentenverhalten
85
Dienstleistungsqualität
83
Service quality
83
Holiday behaviour
72
Urlaubsverhalten
72
Beziehungsmarketing
59
Relationship marketing
59
Tourism
37
Tourismus
37
Tourism industry
34
Tourismuswirtschaft
34
satisfaction
34
Hotel industry
32
Hotellerie
32
Tourism marketing
31
Tourismusmarketing
31
Destination management
21
Destinationsmanagement
21
Emotion
20
Brand image
18
Markenimage
18
China
16
Airline
14
Fluggesellschaft
14
International tourism
14
Internationaler Tourismus
14
Viral marketing
14
Virales Marketing
14
South Korea
13
Südkorea
13
loyalty
13
Tourism destination
11
Tourismusregion
11
behavioral intentions
11
perceived value
11
tourist satisfaction
10
Arbeitszufriedenheit
9
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4
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Aufsatz in Zeitschrift
Article in journal
4
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English
4
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Hsu, Cathy H. C.
1
Hyun, Sunghyup Sean
1
Ishak Ismail
1
Liu, Mengzhen
1
Marimuthu, Malliga
1
Matikiti, Rosemary
1
Mpinganjira, Mercy
1
Nikbin, Davoud
1
Roberts-Lombard, Mornay
1
Sparks, Beverley
1
Weber, Karin
1
Xiong, Wei
1
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Journal of travel and tourism marketing
Journal of business research : JBR
47
International journal of hospitality management
33
Journal of retailing and consumer services
33
The journal of services marketing
27
Journal of hospitality marketing & management
20
Service business
18
Journal of service research : JSR
15
The service industries journal
15
International journal of contemporary hospitality management
14
Journal of the Academy of Marketing Science
11
European journal of marketing : EJM
10
Journal of service management
10
Marketing letters : a journal of research in marketing
10
Journal of service theory and practice
9
Psychology & marketing
9
Journal of air transport management
8
Journal of service research
8
Services marketing quarterly
8
International journal of quality and service sciences
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Managing service quality : MSQ ; an international journal
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
Journal of marketing
6
Journal of strategic marketing
6
Business horizons
5
Journal of consumer behaviour : an international research review
5
Tourism management : research, policies, practice
5
Australasian marketing journal
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of services and operations management
4
International journal of services, economics and management
4
Journal of consumer marketing
4
Journal of global marketing
4
Journal of hospitality and tourism insights
4
Marketing intelligence & planning
4
Total quality management & business excellence
4
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ECONIS (ZBW)
4
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1
Well-known or well-liked? : the effects of brand reputation on customers' responses to service failure
Liu, Mengzhen
;
Xiong, Wei
- In:
Journal of travel and tourism marketing
40
(
2023
)
3
,
pp. 221-241
Persistent link: https://www.econbiz.de/10014369784
Saved in:
2
Customer attributions of service failure and its impact on commitment in the airline industry : an emerging market perspective
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 403-414
Persistent link: https://www.econbiz.de/10012179413
Saved in:
3
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
Saved in:
4
Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud
;
Marimuthu, Malliga
;
Hyun, Sunghyup Sean
; …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
Saved in:
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