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~isPartOf:"Journal of travel and tourism marketing"
~subject:"Consumer behaviour"
~subject:"Services"
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Consumer behaviour
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Selbstbedienung
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Self-service
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Customer satisfaction
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Kundenzufriedenheit
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Airline
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Dienstleistungsqualität
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Self-service technology
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Castellanos, Cassandra
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Choi, H. S. Chris
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Kelly, Petranka
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Kucukusta, Deniz
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Lawlor, Jennifer
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Lee, Woojin
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López Bonilla, Luis Miguel
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Journal of travel and tourism marketing
The journal of services marketing
12
Journal of retailing and consumer services
10
Journal of hospitality marketing & management
7
Journal of service management
7
The service industries journal
7
International journal of hospitality management
6
Journal of business research : JBR
6
Services marketing quarterly
6
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Service business
4
The international review of retail, distribution and consumer research
4
International journal of services and operations management
3
Journal of air transport management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Managing service quality : MSQ ; an international journal
3
Psychology & marketing
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Technological forecasting & social change : an international journal
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Cogent business & management
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European journal of marketing : EJM
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Forschungsergebnisse der WU Wirtschaftsuniversität Wien
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History of retailing and consumption
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Information systems management
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International journal of business information systems : IJBIS
2
International journal of quality and service sciences
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International journal of retail & distribution management
2
International journal of retail and distribution management
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International journal of services, economics and management
2
International journal of sports marketing & sponsorship
2
International journal of technology marketing : IJTMkt
2
Journal of consumer policy : consumer issues in law, economics and behavioural sciences
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of marketing theory and practice
2
Journal of strategic marketing
2
Production and operations management : an international journal of the Production and Operations Management Society
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Retailing in the 21st century : current and future trends
2
The international journal of bank marketing : IJBM
2
Tourism management perspectives : TMP
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A Research Agenda for Service Marketing
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1
Customer roles in self-service technology encounters in a tourism context
Kelly, Petranka
;
Lawlor, Jennifer
;
Mulvey, Michael S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 222-238
Persistent link: https://www.econbiz.de/10011669970
Saved in:
2
Deploying self-service technology in luxury hotel brands : perceptions of business travelers
Kucukusta, Deniz
;
Heung, Vincent C. S.
;
Hui, Sandy
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 55-70
Persistent link: https://www.econbiz.de/10010361821
Saved in:
3
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
4
The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin
;
Castellanos, Cassandra
;
Choi, H. S. Chris
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
Saved in:
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