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~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~isPartOf:"The journal of services marketing"
~person:"Hollebeek, Linda D."
~person:"Töpfer, Armin"
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Search: subject:"Customer relationship management"
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Beziehungsmarketing
4
Consumer behaviour
4
Konsumentenverhalten
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Relationship marketing
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Dienstleistungsqualität
3
Service quality
3
Customer satisfaction
2
Customer value
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Kundenwert
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Betriebliche Wertschöpfung
1
Brand image
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Brand management
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Consumer-perceived value (CPV)
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Customer engagement
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Customer experience (CX)
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Customer integration
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Internet marketing
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Hollebeek, Linda D.
Töpfer, Armin
Mattila, Anna S.
8
Klaus, Philipp
6
Heinonen, Kristina
4
Ribeiro, Manuel Alector
4
Aksoy, Lerzan
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Alkire, Linda
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Benoit, Sabine
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Bruce, Helen L.
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Burton, Jamie
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Dagger, Tracey S.
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Grönroos, Christian
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Harris, Lloyd C.
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Hsu, Cathy H. C.
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Shin, Hakseung
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Barnes, Donald C.
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Basso, Kenny
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Beatty, Sharon E.
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Benkenstein, Martin
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Black, Hulda G.
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Choi, Beom Joon
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Chung, Namho
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Collier, Joel E.
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Frow, Pennie
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Furrer, Olivier
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Gabler, Colin B.
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Gil Saura, Irene
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Gudergan, Siegfried P.
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
The journal of services marketing
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
20
Journal of retailing and consumer services
6
Journal of marketing management : MM
3
Journal of service research
3
Journal of service research : JSR
3
Handbook of research on customer engagement
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of service management
2
Marketing intelligence & planning
2
Australasian marketing journal
1
Benchmarking - Weg zu unternehmerischen Spitzenleistungen : [18. und 19. Oktober 1996] ; [Internationale Fachtagung zum Thema "Benchmarking - Weg zu unternehmerischen Spitzenleistungen"]
1
Customer engagement : contemporary issues and challenges
1
Edward Elgar E-Book Archive
1
Gabler Edition Wissenschaft / Forum Marketing
1
Handelsforschung
1
Journal of business research : JBR
1
Journal of consumer behaviour
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Kundenbeziehungen im Dienstleistungsbereich
1
Organizations and markets in emerging economies
1
Psychology & marketing
1
Research handbooks in business and management series
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
1
The handbook of communication engagement
1
The journal of product & brand management
1
The service industries journal
1
Tourism management perspectives : TMP
1
Wie Marken wirken : Impulse aus der Neuroökonomie für die Markenführung
1
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ECONIS (ZBW)
4
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1
Why switch? : the role of customer variety-seeking and engagement in driving service switching intention
Menidjel, Choukri
;
Hollebeek, Linda D.
;
Urbonavicius, …
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 592-605
Persistent link: https://www.econbiz.de/10014276935
Saved in:
2
First-time versus repeat tourism customer engagement, experience, and value cocreation : an empirical investigation
Rather, Raouf Ahmad
;
Hollebeek, Linda D.
;
Mostafa …
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
3
,
pp. 549-564
Persistent link: https://www.econbiz.de/10012880242
Saved in:
3
The role of customer experience in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
4
Virtual brand community engagement practices : a refined typology and model
Hollebeek, Linda D.
;
Juric, Biljana
;
Tang, Wenyan
- In:
The journal of services marketing
31
(
2017
)
3
,
pp. 204-217
Persistent link: https://www.econbiz.de/10011741165
Saved in:
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