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~isPartOf:"Journal of vocational behavior"
~isPartOf:"The service industries journal"
~subject:"Arbeitszufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Arbeitszufriedenheit
Call centre
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Callcenter
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Arbeitspsychologie
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Buis, Brittany C.
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Dun, Zanna van
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Henseler, Jörg
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Jaaron, Ayham A. M.
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Journal of vocational behavior
The service industries journal
Administrative Sciences : open access journal
2
SA journal of human resource management : SAJHRM
2
The international journal of human resource management
2
Asia Pacific journal of human resources : APJHR
1
Asia-Pacific journal of business administration
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British journal of industrial relations : BJIR ; an international journal of employment relations
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Business research quarterly : BRQ
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International journal of contemporary hospitality management
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International journal of learning and change : IJLC
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International journal of services technology and management
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International journal of services technology and management : IJSTM
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Journal of Asia Business Studies
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Journal of Indian business research
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Journal of managerial psychology
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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Journal of risk and financial management : JRFM
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Journal of service theory and practice : JSTP
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Journal of strategic marketing
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Leadership & organization development journal
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Omega : the international journal of management science
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Revue française de gestion : hommes et techniques
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South Asian journal of global business research : SAJGBR ; the official journal of the South Asian Academy of Management
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1
Your employees are calling : how organizations help or hinder living a calling at work
Buis, Brittany C.
;
Kluemper, Donald H.
;
Weisman, Hannah
; …
- In:
Journal of vocational behavior
149
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014532078
Saved in:
2
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
3
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
4
Stressful demands or helpful guidance? : the role of display rules in Indian call centers
Little, Laura M.
;
Nelson, Debra L.
;
Quade, Matthew J.
; …
- In:
Journal of vocational behavior
79
(
2011
)
3
,
pp. 724-733
Persistent link: https://www.econbiz.de/10009406757
Saved in:
5
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
Saved in:
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