//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen"
~isPartOf:"The service industries journal"
~person:"Estreder, Yolanda"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kunde"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
customer satisfaction
Customer satisfaction
1
Dienstleistungsqualität
1
Functional service quality
1
Hierarchie
1
Hierarchy
1
Kundenzufriedenheit
1
Quality management
1
Qualitätsmanagement
1
Service quality
1
Theorie
1
Theory
1
compensation-seeking
1
hierarchy
1
relational service quality
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Estreder, Yolanda
Aimin, Wang
1
Akgün, Ali E.
1
Alan, Alev Kocak
1
Barua, Zapan
1
Cai, Ruiying
1
Cavazotte, Flavia
1
Chi, Christina Geng-Qing
1
Choi, Byung-ho
1
Dai, You-De
1
Dubinsky, Alan J.
1
Hallikas, Jukka
1
Hongyi, Xu
1
Horbel, Chris
1
Huang, W. Y.
1
Hyun, Sunghyup Sean
1
Jia, Jingdong
1
Kang, Ju Young
1
Kang, Mincheol
1
Keramati, Abbas
1
Keskin, Halit
1
Kim, Dong Jin
1
Kim, Seo Young
1
Lasmar, Luis Cesar Chehab
1
Lassar, Walfried M.
1
Law, Rob
1
Lee, Myungho
1
Lee, Yong-ki
1
Liu, Ying-Chan
1
Luque, Oto
1
Martínez-Tur, Vicente
1
Mikkonen, Karri
1
Mohd Nizam Ab Rahman
1
Moreno, Valter
1
Mosavi, Seyed Mohammad
1
Petzer, Daniël Johannes
1
Pinto, Mary Beth
1
Popp, Bastian
1
Pynnönen, Mikko
1
Ramos, José
1
more ...
less ...
Published in...
All
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
The service industries journal
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->