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~isPartOf:"Management information systems : mis quarterly"
~person:"Cenfetelli, Ronald T."
~person:"Spann, Martin"
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E-commerce
3
Electronic Commerce
3
Customer satisfaction
2
Dienstleistungsqualität
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2
Service quality
2
(QCA)
1
Beschwerdemanagement
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Complaint management
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E-commerce service failure
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Erwartungsbildung
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Online retailing
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Online-Handel
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Price discrimination
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critical incident technique (CIT)
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disconfirmed cost expectancy
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empirical
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expectation disconfirmation theory
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functional failure
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information quality (IQ)
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perceived enjoyment (PE)
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Cenfetelli, Ronald T.
Spann, Martin
Benbasat, Izak
4
Chen, Jianqing
3
Chan, Jason
2
Fang, Yulin
2
Gao, Guodong
2
Ghose, Anindya
2
Hann, Il-Horn
2
Hinz, Oliver
2
Oestreicher-Singer, Gal
2
Pavlou, Paul A.
2
Viswanathan, Siva
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Ye, Shun
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Dimoka, Angelika
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Duan, Wenjing
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Etzion, Hila
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Fan, Ming
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Fichman, Mark
1
Goh, Khim Yong
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Greenwood, Brad N.
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Gu, Bin
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Management information systems : mis quarterly
Information systems research : ISR
2
Interactive Marketing im Web 2.0+ : Konzepte und Anwendungen für ein erfolgreiches Marketingmanagement im Internet
2
Beiträge zur betriebswirtschaftlichen Forschung
1
Decision sciences : DS
1
Electronic markets : the international journal on networked business
1
Finanzwirtschaftliche Information, Anreizgestaltung und Kontrolle : [Tagung des Verbandes der Hochschullehrer für Betriebswirtschaft e.V. im Jahre 2002 in München]
1
International journal of electronic commerce : IJEC
1
Jahrbuch der Absatz- und Verbrauchsforschung
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of management information systems : JMIS
1
Marketing Science
1
Revenue Management
1
Roadmap to E-Business : wie Unternehmen das Internet erfolgreich nutzen ; Festschrift zum 75. Geburtstag von Prof. Dr. Heinz Weinhold-Stünzi
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
WHU-Forschungspapier
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ECONIS (ZBW)
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1
An exploratory study of the formation and impact of electronic service failures
Tan, Chee-Wee
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
40
(
2016
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10011447555
Saved in:
2
Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun
;
Benbasat, Izak
;
Cenfetelli, Ronald T.
- In:
Management information systems : mis quarterly
37
(
2013
)
3
,
pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
Saved in:
3
Price discrimination in
E-commerce
? : an examination of dynamic pricing in name-your-own price markets
Hinz, Oliver
;
Hann, Il-Horn
;
Spann, Martin
- In:
Management information systems : mis quarterly
35
(
2011
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10008905437
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