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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Betriebliche Kreislaufwirtschaft"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
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Betriebliche Kreislaufwirtschaft
Complaint management
Dienstleistungsqualität
Customer service
10
Kundenservice
10
Beschwerdemanagement
3
Consumer behaviour
3
Contract theory
3
Konsumentenverhalten
3
Lieferkette
3
Service quality
3
Supply chain
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Vertragstheorie
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Aerospace industry
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Beziehungsmarketing
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Business process management
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Customer satisfaction
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Kundenzufriedenheit
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Luftfahrtindustrie
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Product quality
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Produktqualität
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Prozessmanagement
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Relationship marketing
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2002-2005
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Bundling strategy
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Competitive strategy
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Contract
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Cost management
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Dienstleistung
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Dienstleistungsinnovation
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Dienstleistungsmanagement
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Dienstleistungssektor
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Einzelhandel
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Estimation
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Game theory
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Bellos, Ioannis
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Cho, Soo-Haeng
1
Coughlan, Anne T.
1
Frei, Frances X.
1
Liu, Nan
1
Nageswaran, Leela
1
Savaskan, R. Canan
1
Scheller-Wolf, Alan
1
Shan, Wang
1
Shulman, Jeffrey D.
1
Sinha, Kingshuk K.
1
Thirumalai, Sriram
1
Wan, Guohua
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
58
International journal of hospitality management
57
The journal of services marketing
55
Journal of business research : JBR
36
Journal of service management
22
The service industries journal
21
International journal of contemporary hospitality management
19
Journal of service research
18
Journal of service research : JSR
17
Journal of hospitality marketing & management
15
Journal of service theory and practice
14
Services marketing quarterly
14
Journal of retailing
11
Psychology & marketing
11
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
Journal of service theory and practice : JSTP
9
The TQM journal : the international review of organizational improvement
9
International journal of quality and service sciences
8
Journal of travel and tourism marketing
8
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
Gabler Edition Wissenschaft
7
International journal of business and economics
7
International journal of services, economics and management
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Business horizons
6
Cogent business & management
6
European journal of marketing
6
European journal of marketing : EJM
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Marketing letters : a journal of research in marketing
6
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1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
4
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
5
Product recalls in the medical device industry : an empirical exploration of the sources and financial consequences
Thirumalai, Sriram
;
Sinha, Kingshuk K.
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 376-392
Persistent link: https://www.econbiz.de/10008901435
Saved in:
6
Managing consumer returns in a competitive environment
Shulman, Jeffrey D.
;
Coughlan, Anne T.
;
Savaskan, R. Canan
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 347-362
Persistent link: https://www.econbiz.de/10008901438
Saved in:
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