//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Betriebliche Kreislaufwirtschaft"
~subject:"Dienstleistungsqualität"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Nachkaufmarketing"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Betriebliche Kreislaufwirtschaft
Dienstleistungsqualität
Konsumentenverhalten
Customer service
10
Kundenservice
10
Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
3
Contract theory
3
Lieferkette
3
Service quality
3
Supply chain
3
Vertragstheorie
3
Aerospace industry
2
Beziehungsmarketing
2
Business process management
2
Customer satisfaction
2
Kundenzufriedenheit
2
Luftfahrtindustrie
2
Product quality
2
Produktqualität
2
Prozessmanagement
2
Relationship marketing
2
2002-2005
1
Bundling strategy
1
Competitive strategy
1
Contract
1
Cost management
1
Dienstleistung
1
Dienstleistungsinnovation
1
Dienstleistungsmanagement
1
Dienstleistungssektor
1
Einzelhandel
1
Estimation
1
Game theory
1
Gesundheitsversorgung
1
Gesundheitswesen
1
Health care
1
Health care system
1
Hospital
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Bellos, Ioannis
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Cho, Soo-Haeng
1
Coughlan, Anne T.
1
Frei, Frances X.
1
Liu, Nan
1
Nageswaran, Leela
1
Savaskan, R. Canan
1
Scheller-Wolf, Alan
1
Shan, Wang
1
Shulman, Jeffrey D.
1
Wan, Guohua
1
more ...
less ...
Published in...
All
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
67
The journal of services marketing
62
International journal of hospitality management
60
Journal of business research : JBR
42
Journal of service management
22
International journal of contemporary hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
The service industries journal
18
Services marketing quarterly
17
Journal of hospitality marketing & management
16
Psychology & marketing
16
Journal of service theory and practice
15
Journal of the Academy of Marketing Science
12
International journal of services and operations management
11
Journal of air transport management
11
Journal of service theory and practice : JSTP
11
Managing service quality : MSQ ; an international journal
11
Journal of retailing
10
Service business
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of quality and service sciences
9
The TQM journal : the international review of organizational improvement
9
Tourism management : research, policies, practice
9
European journal of marketing : EJM
8
Gabler Edition Wissenschaft
8
International journal of business and economics
8
Journal of travel and tourism marketing
8
Cogent business & management
7
European journal of marketing
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of consumer studies
7
International journal of services, economics and management
7
Marketing letters : a journal of research in marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Business horizons
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of marketing theory and practice
6
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
4
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
5
Managing consumer returns in a competitive environment
Shulman, Jeffrey D.
;
Coughlan, Anne T.
;
Savaskan, R. Canan
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 347-362
Persistent link: https://www.econbiz.de/10008901438
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->