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~isPartOf:"Managerial auditing journal"
~isPartOf:"The TQM journal : the international review of organizational improvement"
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Search: subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
193
Service quality
193
Quality management
69
Qualitätsmanagement
69
Financial audit
68
Wirtschaftsprüfung
68
Customer satisfaction
63
Kundenzufriedenheit
63
Beziehungsmarketing
33
Relationship marketing
33
Consumer behaviour
26
Konsumentenverhalten
26
Audit quality
24
Health care
24
Gesundheitsversorgung
22
Gesundheitswesen
22
Health care system
22
Hospital
20
Krankenhaus
20
Product quality
17
Produktqualität
17
Financial statement audit
16
Jahresabschlussprüfung
16
Higher education institution
14
Hochschule
14
Patienten
14
Patients
14
Customer loyalty
9
Customer service
9
Fee (Remuneration)
9
Honorar
9
Kundenservice
9
India
8
Indien
8
Performance measurement
8
Performance-Messung
8
Students
8
Studierende
8
Accounting policy
7
Audit fees
7
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Undetermined
111
Free
13
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Article
190
Book / Working Paper
3
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Article in journal
193
Aufsatz in Zeitschrift
193
Conference paper
10
Konferenzbeitrag
10
Collection of articles of several authors
3
Sammelwerk
3
Case study
1
Fallstudie
1
Mehrbändiges Werk
1
Multi-volume publication
1
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Language
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English
193
Author
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Antony, Jiju
4
Baccarani, Claudio
3
Cassia, Fabio
3
Ciasullo, Maria Vincenza
3
Dandis, Ala' Omar
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
3
Palumbo, Rocco
3
Shahin, Arash
3
Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Arif, Seema
2
Azzali, Stefano
2
Bonfanti, Angelo
2
Cobelli, Nicola
2
Cosimato, Silvia
2
Cronemyr, Peter
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Ho, Nam
2
Ilyas, Maryam
2
Kilgore, Alan
2
Li, Li
2
Mazza, Tatiana
2
McDermott, Olivia
2
Moyes, David
2
Nagy, Albert L.
2
Natarajan, Thamaraiselvan
2
Sony, Michael
2
Ugolini, Marta Maria
2
Witell, Lars
2
Zineldin, Mosad
2
Abosag, Ibrahim
1
Abu Ajamieh, Maha Waleed
1
Abu Bakar, Juhaida
1
Acar, Merve
1
Adamidou, Afroditi
1
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Published in...
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Managerial auditing journal
The TQM journal : the international review of organizational improvement
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of productivity and quality management : IJPQM
114
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
193
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1
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10
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193
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
3
Audit quality and debt restructuring : evidence from Italy
Magri, Carlotta
;
Marchini, Pier Luigi
- In:
Managerial auditing journal
39
(
2024
)
1
,
pp. 50-70
Persistent link: https://www.econbiz.de/10014473320
Saved in:
4
Audit fee premium for national and local level of industry expertise in Italy
Mazza, Tatiana
;
Azzali, Stefano
;
Simonov, Andrey
- In:
Managerial auditing journal
38
(
2023
)
2
,
pp. 129-157
Persistent link: https://www.econbiz.de/10013539425
Saved in:
5
Audit team equality and audit quality threatening behaviour
Annelin, Alice
- In:
Managerial auditing journal
38
(
2023
)
2
,
pp. 158-185
Persistent link: https://www.econbiz.de/10013539427
Saved in:
6
Total quality service in digital era
Schiavone, Francesco
;
Pietronudo, Maria Cristina
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1170-1193
Persistent link: https://www.econbiz.de/10014321605
Saved in:
7
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
8
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
9
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
10
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
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