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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Psychology & marketing"
~language:"eng"
~subject:"Callcenter"
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Callcenter
Dienstleistungsberufe
8
Service workers
8
USA
5
United States
5
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
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Arbeitszufriedenheit
2
Consumer behaviour
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Customer service
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Job satisfaction
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Konsumentenverhalten
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Kundenservice
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2003-2010
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Arbeitsleistung
1
Arbeitsverhalten
1
Beschwerdemanagement
1
Bewertung
1
Burnout
1
Call centre
1
Complaint management
1
Consumer motivation
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Einzelhandel
1
Employee retention
1
Erwerbsverlauf
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Evaluation
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Job performance
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Kaufmotiv
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Leadership
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Leistungsanreiz
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Leistungsentgelt
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Cheong, KiJu
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Choi, Sujeong
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Feinberg, Richard A.
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Managing service quality : MSQ ; an international journal
Psychology & marketing
European journal of marketing : EJM
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Personnel psychology : a journal of applied research
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The emotional organization : passions and power
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The journal of services marketing
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Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
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