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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Psychology & marketing"
~language:"eng"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Dienstleistungsberufe
8
Service workers
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USA
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United States
5
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
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Arbeitszufriedenheit
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Consumer behaviour
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Customer service
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Job satisfaction
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Konsumentenverhalten
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Kundenservice
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2003-2010
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Arbeitsleistung
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Arbeitsverhalten
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Beschwerdemanagement
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Bewertung
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Burnout
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Call centre
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Callcenter
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Complaint management
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Consumer motivation
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Dienstleistungsqualität
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Einzelhandel
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Employee retention
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Erwerbsverlauf
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Evaluation
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Job performance
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Kaufmotiv
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Leadership
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Leistungsanreiz
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Leistungsentgelt
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Söderlund, Magnus
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Managing service quality : MSQ ; an international journal
Psychology & marketing
Services and employment : explaining the US-European gap
5
The journal of services marketing
5
Journal of service research : JSR
3
Australasian marketing journal
2
Journal of service management
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Journal of service research
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Australian journal of management
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CESifo working papers
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Discussion papers / Wissenschaftszentrum Berlin für Sozialforschung WZB, Abteilung Arbeitsmarktpolitik und Beschäftigung : Forschungsschwerpunkt Bildung, Arbeit und Lebenschancen
1
Employee relations
1
Journal for global business advancement : JGBA
1
Journal of business research : JBR
1
Journal of personnel psychology
1
Journal of retailing and consumer services
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Journal of service theory and practice : JSTP
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Management decision : MD
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Marketing theory
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Operations management : a strategic approach
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Palgrave studies in nineteenth-century writing and culture
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Reassessing the employment relationship
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Routledge studies in business organizations and networks
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Service industries and regions : growth, location and regional effects
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The service industries journal
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Unconventional wisdom : alternative perspectives on the new economy ; a Century Foundation book
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Work, employment & society : a journal of the British Sociological Association
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Employee mere presence and its impact on customer satisfaction
Söderlund, Magnus
- In:
Psychology & marketing
33
(
2016
)
6
,
pp. 449-464
Persistent link: https://www.econbiz.de/10011491951
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