//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Psychology & marketing"
~language:"eng"
~subject:"United States"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service workers"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
United States
Dienstleistungsberufe
8
Service workers
8
USA
5
Beziehungsmarketing
3
Customer satisfaction
3
Kundenzufriedenheit
3
Relationship marketing
3
Arbeitszufriedenheit
2
Consumer behaviour
2
Customer service
2
Job satisfaction
2
Konsumentenverhalten
2
Kundenservice
2
2003-2010
1
Arbeitsleistung
1
Arbeitsverhalten
1
Beschwerdemanagement
1
Bewertung
1
Burnout
1
Call centre
1
Callcenter
1
Complaint management
1
Consumer motivation
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Einzelhandel
1
Employee retention
1
Erwerbsverlauf
1
Evaluation
1
Job performance
1
Kaufmotiv
1
Leadership
1
Leistungsanreiz
1
Leistungsentgelt
1
Manipulation
1
Mitarbeiterbindung
1
Occupational attainment
1
Performance incentive
1
Performance pay
1
more ...
less ...
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
Author
All
Artis, Andrew
1
Brown, Tom
1
Carmody, Patrick C.
1
Cheong, KiJu
1
Choi, Sujeong
1
Dean, Dwane H.
1
Feinberg, Richard A.
1
Foster, Nancy
1
Gibson, Lucy W.
1
Harris, Eric G.
1
Jones, Michael A.
1
Kim, Ji Young
1
Lounsbury, John W.
1
Mowen, John C.
1
Reynolds, Kristy E.
1
Taylor, Valerie A.
1
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
Psychology & marketing
Services and employment : explaining the US-European gap
4
Discussion paper series / IZA
2
NBER working paper series
2
Working paper / National Bureau of Economic Research, Inc.
2
Academy of Management journal : AMJ
1
CESifo working papers
1
Discussion paper
1
Discussion papers / Stanford Institute for Economic Policy Research
1
Emerging labor market institutions for the twenty-first century
1
Employee relations
1
Industrial relations : a journal of economy & society
1
Integrated marketing communication
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International journal of hospitality management
1
International journal of selection and assessment
1
International migration review : IMR
1
Journal of labor economics
1
Journal of service research : JSR
1
Monthly labor review
1
NBER Working Paper
1
Service industries and regions : growth, location and regional effects
1
The American economic review
1
The Canadian journal of economics
1
The international journal of human resource management
1
The review of economic studies
1
The review of economics and statistics
1
Unconventional wisdom : alternative perspectives on the new economy ; a Century Foundation book
1
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Exploring the role of productivity propensity in frontline employee performance : its relationship with customer orientation and important outcomes
Harris, Eric G.
;
Brown, Tom
;
Mowen, John C.
;
Artis, Andrew
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 171-183
Persistent link: https://www.econbiz.de/10010341746
Saved in:
2
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
3
Key personality traits and career statisfaction of customer service workers
Lounsbury, John W.
;
Foster, Nancy
;
Carmody, Patrick C.
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 517-536
Persistent link: https://www.econbiz.de/10009681554
Saved in:
4
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
Saved in:
5
Consumer perceptions of visible tattoos on service personnel
Dean, Dwane H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 294-308
Persistent link: https://www.econbiz.de/10003980806
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->