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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Services marketing quarterly"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Dienstleistung
31
Services
31
Dienstleistungssektor
16
Service industry
16
Dienstleistungsqualität
15
Service quality
15
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
12
Kundenzufriedenheit
12
Beziehungsmarketing
11
Relationship marketing
11
services
8
Customer integration
7
Innovation
7
Kundenintegration
7
USA
6
United States
6
Betriebliche Wertschöpfung
5
Business services
5
Dienstleistungsmarketing
5
Service-Dominant Logic
5
Service-dominant logic
5
Services marketing
5
Unternehmensdienstleistung
5
Value creation
5
Bibliometrics
3
Bibliometrie
3
Brand management
3
Emotion
3
Innovation management
3
Innovationsmanagement
3
Markenführung
3
Marketing theory
3
Marketingtheorie
3
Asia
2
Asien
2
Dienstleistungshandel
2
Dienstleistungsmanagement
2
Forschung
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Article
38
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Article in journal
Aufsatz in Zeitschrift
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English
38
Author
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Tan, Kay Chuan
3
Chai, Kah Hin
2
Jin, Dayu
2
Miller, Darryl W.
2
Aas, Tor Helge
1
Aggarwal, Praveen
1
Bae, Dae Jung
1
Barlatier, Pierre-Jean
1
Basu, Amiya K.
1
Bebko, Charlene
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Bernacchi, Michael
1
Bhanja, Nivedita
1
Black, Gregory S.
1
Bodey, Kelli L.
1
Bonfim, Leandro Rodrigo Canto
1
Breidbach, Christoph F.
1
Brodie, Roderick J.
1
Cameron, Ian Douglas
1
Carter, Leanne
1
Chakrabarty, Ayon
1
Chakraborty, Ayon
1
Clark, Melissa N.
1
Cloutier, Jacinthe
1
Conejo, Francisco J.
1
Cunningham, Lawrence F.
1
D'Alessandro, Steven
1
Daughtrey, Clayton L.
1
Dean, Dwane H.
1
Didonet, Simone Regina
1
Dwivedi, Abhishek
1
El-Bassiouny, Noha
1
Esteves, Fabia
1
Fernandes, Teresa
1
Fine, Monica B.
1
Finoti, Lucas
1
Giannopoulou, Eleni
1
Gill, Liz
1
Gleim, Mark
1
Goudarzlou, Atarod
1
Gray, David
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Published in...
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Managing service quality : MSQ ; an international journal
Services marketing quarterly
The service industries journal
66
The journal of services marketing
61
Journal of service management
59
Journal of business research : JBR
55
Journal of service research : JSR
44
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of production economics
24
Journal of retailing and consumer services
24
The journal of business & industrial marketing
22
International journal of services technology and management
21
Journal of service research
21
European review of service economics and management
19
International journal of hospitality management
19
Service business
19
European journal of operational research : EJOR
17
European journal of marketing : EJM
15
Información comercial española : ICE : revista de economía
15
International journal of services and operations management
15
Revue d'économie industrielle
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
International journal of quality and service sciences
12
International journal of contemporary hospitality management
11
International journal of services and standards
11
Journal of marketing
11
Research policy : policy, management and economic studies of science, technology and innovation
11
International journal of innovation management
10
International journal of production research
10
International journal of business information systems : IJBIS
9
Marketing theory
9
Production and operations management : an international journal of the Production and Operations Management Society
9
Structural change and economic dynamics : SC+ED
9
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
9
Applied economics letters
8
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
8
International journal of services, economics and management
8
Journal of Southeast Asian economies
8
Journal of business economics : JBE
8
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ECONIS (ZBW)
38
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Service orientation and innovation results : theoretical development based on service-dominant logic
Finoti, Lucas
;
Bonfim, Leandro Rodrigo Canto
;
Didonet, …
- In:
Services marketing quarterly
43
(
2022
)
4
,
pp. 389-403
Persistent link: https://www.econbiz.de/10013416987
Saved in:
3
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard
;
Ouellet, Claudine
;
Cloutier, Jacinthe
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Saved in:
4
Revisiting the past to understand the current debates on service-dominant logic
Bhanja, Nivedita
;
Saxena, Garima
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 240-255
Persistent link: https://www.econbiz.de/10013178038
Saved in:
5
International marketing of services and developing countries
Oyewole, Philemon
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 79-91
Persistent link: https://www.econbiz.de/10011859499
Saved in:
6
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
7
Toward a luxury service value taxonomy : empirical evidence and future directions
Conejo, Francisco J.
;
Cunningham, Lawrence F.
;
Young, …
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012179198
Saved in:
8
Consumers' perception of service newness and its marketing implications
Savas-Hall, Selen
;
Koku, P. Sergius
;
Mangleburg, Tamara
- In:
Services marketing quarterly
41
(
2020
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10012179200
Saved in:
9
Hospital servicescape design for inpatient wellbeing
Hamed, Sara
;
El-Bassiouny, Noha
;
Ternès, Anabel
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10012179153
Saved in:
10
The strategy of combining products and services : a literature review
Gurtu, Amulya
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 82-106
Persistent link: https://www.econbiz.de/10012179159
Saved in:
1
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