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~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"The American economic review"
~source:"econis"
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Dienstleistungsberufe
6
Service workers
6
USA
4
United States
4
1980-2005
1
2003-2010
1
Anforderungsprofil
1
Arbeitsmarkt
1
Arbeitsnachfrage
1
Arbeitsproduktivität
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Auswahl
1
Automation
1
Automatisierung
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Bias
1
Burnout
1
Call centre
1
Callcenter
1
Consumer behaviour
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Customer service
1
Employee retention
1
Erwerbsverlauf
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Job satisfaction
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Konsumentenverhalten
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Kundenservice
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Labor demand
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Lag model
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Carmody, Patrick C.
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Cheong, KiJu
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Chetty, Raj
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Choi, Sujeong
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Dean, Dwane H.
1
Dorn, David
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Feinberg, Richard A.
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Friedman, John N
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Kim, Ji Young
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Lounsbury, John W.
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Managing service quality : MSQ ; an international journal
The American economic review
The journal of services marketing
12
Discussion paper series / IZA
7
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
The international journal of human resource management
4
Working paper / National Bureau of Economic Research, Inc.
4
CESifo working papers
3
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Journal of retailing and consumer services
3
Knowledge workers in the information society
3
NBER Working Paper
3
Service business
3
SpringerLink / Bücher
3
Work, employment & society : a journal of the British Sociological Association
3
AMS-Report
2
Academy of Management journal : AMJ
2
Arbeitspapier
2
Australasian marketing journal
2
CESifo Working Paper Series
2
CMR working papers
2
Economie et statistique
2
Employee relations
2
Forschung aus der Hans-Böckler-Stiftung
2
IZA Discussion Paper
2
International journal of selection and assessment
2
Journal of labor economics
2
Journal of service research
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Kom / Kommission der Europäischen Gemeinschaften
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ECONIS (ZBW)
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1
Using lagged outcomes to evaluate bias in value-added models
Chetty, Raj
;
Friedman, John N
;
Rockoff, Jonah E.
- In:
The American economic review
106
(
2016
)
5
,
pp. 393-399
Persistent link: https://www.econbiz.de/10011700066
Saved in:
2
Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
3
The growth of low-skill service jobs and the polarization of the US labor market
Autor, David H.
;
Dorn, David
- In:
The American economic review
103
(
2013
)
5
,
pp. 1553-1597
Persistent link: https://www.econbiz.de/10010244859
Saved in:
4
Key personality traits and career statisfaction of customer service workers
Lounsbury, John W.
;
Foster, Nancy
;
Carmody, Patrick C.
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 517-536
Persistent link: https://www.econbiz.de/10009681554
Saved in:
5
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
Saved in:
6
Consumer perceptions of visible tattoos on service personnel
Dean, Dwane H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 294-308
Persistent link: https://www.econbiz.de/10003980806
Saved in:
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