//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"Tourism management : research, policies, practice"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Customer satisfaction"
~subject:"Tourist satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Tourist satisfaction
Kundenzufriedenheit
311
Dienstleistungsqualität
129
Service quality
129
Consumer behaviour
112
Konsumentenverhalten
112
Holiday behaviour
109
Urlaubsverhalten
109
Beziehungsmarketing
88
Relationship marketing
88
Tourism
86
Tourismus
85
Tourism industry
57
Tourismuswirtschaft
57
Satisfaction
51
Hotel industry
42
Hotellerie
42
Tourism marketing
38
Tourismusmarketing
38
Emotion
32
Viral marketing
25
Virales Marketing
25
Destination management
23
Destinationsmanagement
23
International tourism
22
Internationaler Tourismus
22
Arbeitszufriedenheit
20
Job satisfaction
20
Online retailing
20
Online-Handel
20
Customer service
18
Kundenservice
17
Taiwan
17
Zufriedenheit
16
Beschwerdemanagement
15
Complaint management
15
Quality management
15
Qualitätsmanagement
14
Tourism destination
13
more ...
less ...
Online availability
All
Undetermined
176
Type of publication
All
Article
309
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
310
Aufsatz in Zeitschrift
310
Case study
6
Fallstudie
6
Aufsatzsammlung
1
Collection of articles of several authors
1
Conference proceedings
1
Konferenzschrift
1
Sammelwerk
1
more ...
less ...
Language
All
English
311
Author
All
Han, Heesup
6
Caber, Meltem
5
Albayrak, Tahir
4
Ghazali Musa
4
Prayag, Girish
4
Su, LuJun
4
Chung, Namho
3
Lee, Jin-soo
3
Radojevic, Tijana
3
Sedigheh Moghavvemi
3
Stanic, Nenad
3
Stanisic, Nemanja
3
Swanson, Scott R.
3
Uysal, Muzaffer
3
Assaker, Guy
2
Barnes, Stuart J.
2
Beise-Zee, Rian
2
Cai, Ruiying
2
Cervera-Taulet, Amparo
2
Chen, Xiaohong
2
Cheng, Mingming
2
Dearden, Philip
2
Finsterwalder, Jörg
2
Fu, Xiaoxiao
2
Harrington, Robert J.
2
He, Xuehuan
2
Hitchcock, Michael
2
Hu, Dongbin
2
Hu, Feng
2
Huan, Tzung-cheng
2
Huang, Songshan
2
Hyun, Sunghyup Sean
2
Jung, Timothy
2
Kaminakis, Kostas
2
Kim, Woo Gon
2
Korfiatis, Nikolaos
2
Lai, Ivan K. W.
2
Larivière, Bart
2
Leue, M. Claudia
2
Liu, Yong
2
more ...
less ...
Institution
All
Australian and New Zealand Marketing Academy
1
Published in...
All
Managing service quality : MSQ ; an international journal
Tourism management : research, policies, practice
Tourism management perspectives : TMP
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
more ...
less ...
Source
All
ECONIS (ZBW)
311
Showing
1
-
10
of
311
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
2
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
3
Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
Saved in:
4
Pedaling beyond ratings : a data-driven quest to Unravel the determinants of guided bicycle-tour satisfaction
Chen, Li-Hsin
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052133
Saved in:
5
Assisting visitor path creation in experiential tourist attractions
Ponsignon, Frederic
;
Amiri-Aref, Mehdi
;
Lunardo, Renaud
; …
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014554171
Saved in:
6
Airline travellers' ethnocentric tendencies and their impact on travellers' behaviours : extending consumer ethnocentrism to airline services
Ragab, Hany
;
Polo-Peña, Ana I.
;
Mahrous, Abeer A.
- In:
Tourism management perspectives : TMP
49
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014554185
Saved in:
7
Importance of residents' perception of tourists in establishing a reciprocal resident-tourist relationship : an application of tourist attractiveness
Kim, Gyunghoon
;
Duffy, Lauren N.
;
Moore, DeWayne
- In:
Tourism management : research, policies, practice
94
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013440026
Saved in:
8
Recommend or not? : the influence of emotions on passengers' intention of airline recommendation during COVID-19
Wang, Xi
;
Zheng, Jie
;
Tang, Liang
;
Luo, Yi
- In:
Tourism management : research, policies, practice
95
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013534425
Saved in:
9
How perceived authenticity affects tourist satisfaction and behavioral intention towards natural disaster memorials : a mediation analysis
Wang, Jinwei
;
Chang, Mengqian
;
Luo, Xianrong
;
Qiu, Rui
; …
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310295
Saved in:
10
Using authenticity cues to increase repurchase intention in restaurants : should the focus be on ability or morality?
Xu, Jing
;
Song, Hanqun
;
Prayag, Girish
- In:
Tourism management perspectives : TMP
46
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014310348
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->