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~isPartOf:"Managing service quality : MSQ ; an international journal"
~language:"eng"
~subject:"Soziales Verhalten"
~subject:"United States"
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Soziales Verhalten
United States
Dienstleistungsberufe
4
Service workers
4
USA
3
2003-2010
1
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Burnout
1
Call centre
1
Callcenter
1
Consumer behaviour
1
Customer service
1
Employee retention
1
Erwerbsverlauf
1
Job satisfaction
1
Konsumentenverhalten
1
Kundenservice
1
Leadership
1
Leistungsanreiz
1
Leistungsentgelt
1
Manipulation
1
Mitarbeiterbindung
1
Occupational attainment
1
Performance incentive
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Performance pay
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Personalführung
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Personality trait
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Carmody, Patrick C.
1
Cheong, KiJu
1
Choi, Sujeong
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Dean, Dwane H.
1
Feinberg, Richard A.
1
Foster, Nancy
1
Gibson, Lucy W.
1
Kim, Ji Young
1
Lounsbury, John W.
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Söderlund, Magnus
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Managing service quality : MSQ ; an international journal
Services and employment : explaining the US-European gap
4
Discussion paper series / IZA
2
NBER working paper series
2
Psychology & marketing
2
Working paper / National Bureau of Economic Research, Inc.
2
Academy of Management journal : AMJ
1
CESifo working papers
1
Discussion paper
1
Discussion papers / Stanford Institute for Economic Policy Research
1
Emerging labor market institutions for the twenty-first century
1
Employee relations
1
Industrial relations : a journal of economy & society
1
Integrated marketing communication
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
International journal of hospitality management
1
International journal of selection and assessment
1
International migration review : IMR
1
Journal of labor economics
1
Journal of management & organization : journal of Australian and New Zealand Academy of Management
1
Journal of service research : JSR
1
Monthly labor review
1
NBER Working Paper
1
Service industries and regions : growth, location and regional effects
1
The American economic review
1
The Canadian journal of economics
1
The international journal of human resource management
1
The review of economic studies
1
The review of economics and statistics
1
Unconventional wisdom : alternative perspectives on the new economy ; a Century Foundation book
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ECONIS (ZBW)
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Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 305-320
Persistent link: https://www.econbiz.de/10009769856
Saved in:
2
Key personality traits and career statisfaction of customer service workers
Lounsbury, John W.
;
Foster, Nancy
;
Carmody, Patrick C.
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 517-536
Persistent link: https://www.econbiz.de/10009681554
Saved in:
3
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
Saved in:
4
Consumer perceptions of visible tattoos on service personnel
Dean, Dwane H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 294-308
Persistent link: https://www.econbiz.de/10003980806
Saved in:
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