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~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Callcenter"
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Crew scheduling
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Koole, Ger M.
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Manufacturing & service operations management : M & SOM
Berichte aus der Betriebswirtschaft
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Computers & operations research : and their applications to problems of world concern ; an international journal
1
Diskussionspapiere der Wirtschaftswissenschaftlichen Fakultät / Wirtschaftswissenschaftliche Fakultät, Universität Hannover : Hannover economic papers (HEP)
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Omega : the international journal of management science
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Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003), Heidelberg, September 3 - 5, 2003 ; with 51 tables
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Production and operations management : an international journal of the Production and Operations Management Society
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Wissensmanagement : das Magazin für Digitalisierung, Vernetzung und Collaboration
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Interday forecasting and intraday updating of call center arrivals
Shen, Haipeng
;
Huang, Jianhua Z.
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 391-410
Persistent link: https://www.econbiz.de/10003747822
Saved in:
2
Simple methods for shift scheduling in multiskill call centers
Bhulai, Sandjai
;
Koole, Ger M.
;
Pot, Auke
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 411-420
Persistent link: https://www.econbiz.de/10003747824
Saved in:
3
A simple staffing method for multiskill call centers
Pot, Auke
;
Bhulai, Sandjai
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 421-428
Persistent link: https://www.econbiz.de/10003747828
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