Simple methods for shift scheduling in multiskill call centers
Sandjai Bhulai; Ger Koole; Auke Pot
| Year of publication: |
2008
|
|---|---|
| Authors: | Bhulai, Sandjai ; Koole, Ger M. ; Pot, Auke |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 10.2008, 3, p. 411-420
|
| Subject: | Callcenter | Call centre | Personaleinsatzplanung | Crew scheduling |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003747824