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~isPartOf:"Manufacturing & service operations management : M & SOM"
~subject:"Innovationsmanagement"
~subject:"Service quality"
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Innovationsmanagement
Service quality
Quality management
24
Qualitätsmanagement
24
Dienstleistungsqualität
10
quality management
10
Lieferkette
6
Supply chain
6
Product quality
5
Produktqualität
5
econometric analysis
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supply chain management
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service operations
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Gopal, Anandasivam
2
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Allon, Gad
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Bassamboo, Achal
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Manufacturing & service operations management : M & SOM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
114
International journal of productivity and quality management : IJPQM
72
The TQM journal : the international review of organizational improvement
70
International journal of quality & reliability management
64
Quality management journal : QMJ
50
Total quality management & business excellence
50
International journal of quality and service sciences
37
International journal of services and operations management
30
International journal of production research
28
International journal of production economics
22
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
Benchmarking : an international journal ; BIJ
20
Health care management review : HCM review
19
International journal of hospitality management
19
Journal of health organization and management
18
International journal of six sigma and competitive advantage : IJSSCA
17
Journal of retailing and consumer services
17
SpringerLink / Bücher
16
Amfiteatru economic : an economic and business research periodical
15
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
Cogent business & management
13
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
Journal of business research : JBR
13
Service business
13
International journal of quality and innovation
12
The service industries journal
12
European journal of operational research : EJOR
11
Europäische Hochschulschriften / 5
11
Gabler Edition Wissenschaft
11
International journal of services, economics and management
11
The accounting review : a publication of the American Accounting Association
11
Benchmarking : an international journal
10
International journal of business innovation and research
10
International journal of services and operations management : IJSOM
10
International journal of services and standards
10
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ECONIS (ZBW)
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1
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
2
Service quality using text mining : measurement and consequences
Mejia, Jorge
;
Mankad, Shawn
;
Gopal, Anandasivam
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
6
,
pp. 1354-1372
Persistent link: https://www.econbiz.de/10012695656
Saved in:
3
Mean service metrics : biased quality judgment and the customer-server quality gap
Batt, Robert J.
;
Tong, Jordan D.
- In:
Manufacturing & service operations management : M & SOM
22
(
2020
)
5
,
pp. 975-995
Persistent link: https://www.econbiz.de/10012296780
Saved in:
4
Does organizational forgetting affect vendor quality performance? : an empirical investigation
Agrawal, Anupam
;
Muthulingam, Suresh
- In:
Manufacturing & service operations management : M & SOM
17
(
2015
)
3
,
pp. 350-367
Persistent link: https://www.econbiz.de/10011307927
Saved in:
5
Using patient-specific quality information to unlock hidden healthcare capabilities
Wang, Guihua
;
Li, Jun
;
Hopp, Wallace J.
;
Fazzalari, …
- In:
Manufacturing & service operations management : M & SOM
21
(
2019
)
3
,
pp. 582-601
Persistent link: https://www.econbiz.de/10012102847
Saved in:
6
Speed-quality trade-offs in a dynamic model
Kostami, Vasiliki
;
Rajagopalan, Sampath
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
1
,
pp. 104-118
Persistent link: https://www.econbiz.de/10010339114
Saved in:
7
Quality at the source or at the end? : managing supplier quality under information asymmetry
Nikoofal, Mohammad E.
;
Gümüş, Mehmet
- In:
Manufacturing & service operations management : M & SOM
20
(
2018
)
3
,
pp. 498-516
Persistent link: https://www.econbiz.de/10011914429
Saved in:
8
Can financial markets inform operational improvement efforts? : evidence from the airline industry
Ramdas, Kamalini
;
Williams, Jonathan W.
;
Lipson, Marc
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
3
,
pp. 405-422
Persistent link: https://www.econbiz.de/10009782019
Saved in:
9
Quality in supply chain encroachment
Ha, Albert
;
Long, Xiaoyang
;
Nasiry, Javad
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
2
,
pp. 280-298
Persistent link: https://www.econbiz.de/10011487159
Saved in:
10
How do customers respond to increased service quality competition?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Manufacturing & service operations management : M & SOM
18
(
2016
)
4
,
pp. 585-607
Persistent link: https://www.econbiz.de/10011595012
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