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~isPartOf:"Marketing : ZFP ; journal of research and management"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Beziehungsmarketing
Customer satisfaction
Customer service
8
Kundenservice
8
Relationship marketing
5
Kundenzufriedenheit
4
Communication
2
Consumer behaviour
2
Deutschland
2
Germany
2
Kommunikation
2
Konsumentenverhalten
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Artificial intelligence
1
Austria
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Chatbots
1
Contact Functions
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Contact Importance
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Customer Contacts
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Customized marketing
1
Dienstleistungsqualität
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Einzelhandel
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Electric power industry
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Elektrizitätswirtschaft
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Estimation
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Experiment
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Generation Z
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Human-likeness
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Künstliche Intelligenz
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Lieferantenmanagement
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Luxury
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Luxury goods
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Luxusgüter
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Multichannel Retailing
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Multidimensional Contact Sequence
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Neuroscience
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Retail trade
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Angerer, Thomas
1
Auer-Srnka, Katharina J.
1
Bartolotta, Sabrina
1
Bayón, Tomás
1
Chirico, Alice
1
Ebster, Claus
1
Franke, Claudia
1
Gaggioli, Andrea
1
Gröppel-Klein, Andrea
1
Haas, Alexander
1
Jacob, Frank
1
Köszegi, Sabine T.
1
Matla, Natalie
1
Mau, Gunnar
1
Mauri, Maurizio
1
Rancati, Gaia
1
Schramm-Klein, Hanna
1
Schultz, Carsten D.
1
Steinmann, Sascha
1
Wagner, Gerhard
1
Wangenheim, Florian von
1
Weber, Lars
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Marketing : ZFP ; journal of research and management
The journal of services marketing
59
Journal of retailing and consumer services
55
International journal of hospitality management
49
Journal of business research : JBR
49
Journal of service research : JSR
24
Journal of service research
23
The service industries journal
23
Journal of service theory and practice
17
International journal of contemporary hospitality management
16
Journal of hospitality marketing & management
13
Journal of service theory and practice : JSTP
13
Services marketing quarterly
13
SpringerLink / Bücher
13
Journal of service management
12
Managing service quality : MSQ ; an international journal
12
Service business
12
Journal of retailing
11
International journal of services and operations management
10
Psychology & marketing
10
The TQM journal : the international review of organizational improvement
10
International journal of business and economics
9
Journal of marketing
9
Journal of the Academy of Marketing Science
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
European journal of marketing
8
European research studies
8
International journal of production economics
8
International journal of quality and service sciences
8
European journal of marketing : EJM
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services, economics and management
7
Journal of air transport management
7
The Cornell hospitality quarterly
7
Business horizons
6
Gabler Edition Wissenschaft
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
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ECONIS (ZBW)
8
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1
Young customer responses to service robots vs. Humans in luxury retail : a multidisciplinary approach
Rancati, Gaia
;
Bartolotta, Sabrina
;
Mauri, Maurizio
; …
- In:
Marketing : ZFP ; journal of research and management
46
(
2024
)
2
,
pp. 3-19
Persistent link: https://www.econbiz.de/10014632883
Saved in:
2
Understanding the influence of chatbot human-likeness on user satisfaction in erroneous customer-chatbot interactions
Franke, Claudia
;
Gröppel-Klein, Andrea
;
Matla, Natalie
- In:
Marketing : ZFP ; journal of research and management
46
(
2024
)
2
,
pp. 20-31
Persistent link: https://www.econbiz.de/10014632887
Saved in:
3
An exploratory investigation of multidimensional customer contact sequences : insights into customer behaviour in multichannel retailing
Steinmann, Sascha
;
Schramm-Klein, Hanna
;
Mau, Gunnar
; …
- In:
Marketing : ZFP ; journal of research and management
38
(
2016
)
2
,
pp. 75-91
Persistent link: https://www.econbiz.de/10011566849
Saved in:
4
Lässt sich Sympathie im persönlichen Verkauf erfolgreich vortäuschen? : Eine Analyse nonverbaler und verbaler Kommunikation
Auer-Srnka, Katharina J.
;
Ebster, Claus
;
Köszegi, Sabine T.
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10003285293
Saved in:
5
Wie wirkt das kundenorientierte Verkaufen auf die Kundenzufriedenheit mit der Beratung? : Eine Analyse unter Berücksichtigung der Interaktionen zwischen den Dimensionen des Verkäuf...
Haas, Alexander
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
4
,
pp. 236-246
Persistent link: https://www.econbiz.de/10003391527
Saved in:
6
Beziehungsanalyse in Verkaufsgesprächen : Ergebnisse einer empirischen Transaktionsanalyse
Angerer, Thomas
- In:
Marketing : ZFP ; journal of research and management
26
(
2004
)
4
,
pp. 295-315
Persistent link: https://www.econbiz.de/10002418920
Saved in:
7
Kundenintegrations-Kompetenz : Konzeptionalisierung, Operationalisierung und Erfolgswirkung
Jacob, Frank
- In:
Marketing : ZFP ; journal of research and management
25
(
2003
)
2
,
pp. 83-98
Persistent link: https://www.econbiz.de/10001758637
Saved in:
8
Der Einfluss von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Weiterempfehlungsverhalten : Design und Ergebnisse einer empirischen Studie im deutschen Stro...
Wangenheim, Florian von
;
Bayón, Tomás
;
Weber, Lars
- In:
Marketing : ZFP ; journal of research and management
24
(
2002
)
3
,
pp. 181-194
Persistent link: https://www.econbiz.de/10001696517
Saved in:
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