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~isPartOf:"Marketing : ZFP ; journal of research and management"
~subject:"Customer service"
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Customer service
Beziehungsmarketing
49
Relationship marketing
49
Consumer behaviour
18
Konsumentenverhalten
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Theorie
9
Theory
9
Customer satisfaction
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Deutschland
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Angerer, Thomas
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Jacob, Frank
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Schramm-Klein, Hanna
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Steinmann, Sascha
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Marketing : ZFP ; journal of research and management
The journal of services marketing
39
Journal of retailing and consumer services
36
Journal of business research : JBR
32
International journal of hospitality management
30
Journal of service research
18
The service industries journal
16
Journal of service research : JSR
15
Journal of service theory and practice
12
SpringerLink / Bücher
12
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of retailing
7
European journal of marketing
6
Gabler Edition Wissenschaft
6
Journal of hospitality marketing & management
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
4
Europäische Hochschulschriften / 5
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ECONIS (ZBW)
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1
An exploratory investigation of multidimensional customer contact sequences : insights into customer behaviour in multichannel retailing
Steinmann, Sascha
;
Schramm-Klein, Hanna
;
Mau, Gunnar
; …
- In:
Marketing : ZFP ; journal of research and management
38
(
2016
)
2
,
pp. 75-91
Persistent link: https://www.econbiz.de/10011566849
Saved in:
2
Wie wirkt das kundenorientierte Verkaufen auf die Kundenzufriedenheit mit der Beratung? : Eine Analyse unter Berücksichtigung der Interaktionen zwischen den Dimensionen des Verkäuf...
Haas, Alexander
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
4
,
pp. 236-246
Persistent link: https://www.econbiz.de/10003391527
Saved in:
3
Beziehungsanalyse in Verkaufsgesprächen : Ergebnisse einer empirischen Transaktionsanalyse
Angerer, Thomas
- In:
Marketing : ZFP ; journal of research and management
26
(
2004
)
4
,
pp. 295-315
Persistent link: https://www.econbiz.de/10002418920
Saved in:
4
Kundenintegrations-Kompetenz : Konzeptionalisierung, Operationalisierung und Erfolgswirkung
Jacob, Frank
- In:
Marketing : ZFP ; journal of research and management
25
(
2003
)
2
,
pp. 83-98
Persistent link: https://www.econbiz.de/10001758637
Saved in:
5
Der Einfluss von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Weiterempfehlungsverhalten : Design und Ergebnisse einer empirischen Studie im deutschen Stro...
Wangenheim, Florian von
;
Bayón, Tomás
;
Weber, Lars
- In:
Marketing : ZFP ; journal of research and management
24
(
2002
)
3
,
pp. 181-194
Persistent link: https://www.econbiz.de/10001696517
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