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~isPartOf:"Maximizing management performance and quality with service analytics"
~language:"eng"
~subject:"IT management"
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IT management
Disruption management
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IT-Management
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Capacity planning
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Lee, Juhnyoung
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Li, Ta-Hsin
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Li, Ying
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Liu, Rong
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Mahindru, Ruchi
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Sailer, Anca
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Sindhgatta, Renuka R.
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Maximizing management performance and quality with service analytics
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ECONIS (ZBW)
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Capacity planning and management of IT incident management services based on queuing models
Li, Ta-Hsin
;
Lee, Juhnyoung
- In:
Maximizing management performance and quality with …
,
(pp. 1-32)
.
2015
Persistent link: https://www.econbiz.de/10011407886
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2
Improving application management services through ticket data clustering
Li, Ying
- In:
Maximizing management performance and quality with …
,
(pp. 119-147)
.
2015
Persistent link: https://www.econbiz.de/10011407895
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3
Service delivery resource management using a socially enhanced resource model
Liu, Rong
;
Agarwal, Shivali
;
Sindhgatta, Renuka R.
; …
- In:
Maximizing management performance and quality with …
,
(pp. 148-177)
.
2015
Persistent link: https://www.econbiz.de/10011407900
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4
Using machine learning and probabilistic frameworks to enhance incident and problem management : automated ticket classification and structuring
Sailer, Anca
;
Mahindru, Ruchi
;
Song, Yang
;
Wei, Xing
- In:
Maximizing management performance and quality with …
,
(pp. 259-298)
.
2015
Persistent link: https://www.econbiz.de/10011408802
Saved in:
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