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~isPartOf:"New technology, work and employment"
~isPartOf:"Service business"
~subject:"Beziehungsmarketing"
~subject:"Qualifikation"
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Beziehungsmarketing
Qualifikation
Dienstleistungsberufe
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Beschwerdemanagement
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Complaint management
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South Korea
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Südkorea
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Burnout
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Internet marketing
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Le Nguyen Hau
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Pham Ngoc Thuy
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New technology, work and employment
Service business
The journal of services marketing
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AMS-Report
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European journal of marketing : EJM
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Journal of service management
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The Oxford handbook of offshoring and global employment
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Arbeit erforschen und gestalten : ein Querschnitt durch die Arbeitsforschung in der Sozialforschungsstelle Dortmund
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Australasian marketing journal
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CESifo Working Paper Series
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CLIC executive briefing
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Economia dei servizi : mercati, istituzioni, management
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Graue Reihe
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of hospitality management
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International journal of selection and assessment
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International journal of services and operations management
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Journal for global business advancement : JGBA
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Journal of business research : JBR
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of customer behaviour
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Journal of international economics
1
Journal of service research : JSR
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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La revue de l'IRES
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Marketing theory
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Organization : the critical journal of organization, theory and society
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Oxford bulletin of economics and statistics
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Personnel psychology : a journal of applied research
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SFB 649 discussion paper
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Telling tales : online comic and gripe story-sharing by service workers about difficult customers
Sayers, Janet Grace
;
Fachira, Ira
- In:
New technology, work and employment
30
(
2015
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10011339447
Saved in:
2
Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo
;
Paek, Soyon
;
Choi, Chang Hwan
;
Lee, Gyehee
- In:
Service business
6
(
2012
)
4
,
pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
Saved in:
3
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
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