Telling tales : online comic and gripe story-sharing by service workers about difficult customers
Year of publication: |
2015
|
---|---|
Authors: | Sayers, Janet Grace ; Fachira, Ira |
Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 722783-8. - Vol. 30.2015, 2, p. 128-144
|
Subject: | service work | resistance | narrative analysis | humour | social media | Social Web | Social web | Kundenservice | Customer service | Narrative Methode | Narrative method | Online-Marketing | Internet marketing | Dienstleistungsberufe | Service workers | Beziehungsmarketing | Relationship marketing |
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