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~isPartOf:"Operations research"
~person:"Akşin, Zeynep"
~person:"Tezcan, Tolga"
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Call centre
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Callcenter
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Ankündigungseffekt
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Announcement effect
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Börsenkurs
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Customer satisfaction
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Customer service
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abandonment
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call center management
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delay announcement
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equilibrium
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Akşin, Zeynep
Tezcan, Tolga
Emadi, Seyed Morteza
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Gurvich, Itai
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Zhang, Jiheng
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L'Ecuyer, Pierre
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Operations research
Production and operations management : an international journal of the Production and Operations Management Society
3
Management science : journal of the Institute for Operations Research and the Management Sciences
2
International journal of production economics
1
Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep
;
Ata, Baris
;
Emadi, Seyed Morteza
;
Su, …
- In:
Operations research
65
(
2017
)
1
,
pp. 242-265
Persistent link: https://www.econbiz.de/10011649054
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2
Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga
;
Zhang, Jiheng
- In:
Operations research
62
(
2014
)
4
,
pp. 943-956
Persistent link: https://www.econbiz.de/10010403097
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