//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Problems and perspectives in management : PPM ; international research journal"
~isPartOf:"The international journal of human resource management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Call centre"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Call centre
12
Callcenter
12
Arbeitsmobilität
3
India
3
Indien
3
Labour mobility
3
Arbeitsleistung
2
Arbeitszufriedenheit
2
Intelligence
2
Intelligenz
2
Job performance
2
Job satisfaction
2
Leadership
2
Leistungsmotivation
2
Occupational qualification
2
Personalführung
2
Qualifikation
2
Work motivation
2
Arbeitsbedingungen
1
Austauschtheorie
1
Australia
1
Australien
1
Behinderte
1
Behinderte Arbeitskräfte
1
Beziehungsmarketing
1
Burnout
1
Canada
1
China
1
Cognition
1
Correlation
1
Cross-cultural competence
1
Cross-cultural management
1
Culture
1
Dienstleistungsqualität
1
Disabled persons
1
Disabled workers
1
Emotion
1
Employee appraisal
1
Employee monitoring
1
Employee performance appraisal
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
13
Type of publication (narrower categories)
All
Article in journal
13
Aufsatz in Zeitschrift
13
Language
All
English
12
German
1
Author
All
D'Cruz, Premilla
2
Noronha, Ernesto
2
Aa, Z. van der
1
Aparicio-Valverde, Mireia
1
Bloemer, Johanna M.
1
Boehm, Stephan A.
1
Chan, Simon C. H.
1
Cooper-Thomas, Helena D.
1
Das, Diya
1
Fine, Saul
1
Flint, Douglas
1
Haley, Lynn M.
1
Hendrickse, Rozenda
1
Henseler, J.
1
Heraty, Noreen
1
Huang, Xu
1
Kensbock, Julia M.
1
Lam, Wing
1
Martí-Audí, Neus
1
McNally, Jeffrey J.
1
Miller, Noleen
1
Mohan, Ramesh
1
Nan, Xinsheng
1
Nandialath, Anup
1
Nevo, Baruch
1
Oodith, Devina
1
Parumasur, Sanjana Brijball
1
Presbitero, Alfred
1
Saks, Alan M.
1
Scholarios, Dora
1
Taylor, Phil
1
Viljevac, Adriana
1
more ...
less ...
Published in...
All
Problems and perspectives in management : PPM ; international research journal
The international journal of human resource management
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
4
more ...
less ...
Source
All
ECONIS (ZBW)
13
Showing
1
-
10
of
13
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Differences in
call
centre
agents' perception of their job characteristics, physical work environment and wellbeing
Miller, Noleen
;
Hendrickse, Rozenda
- In:
Problems and perspectives in management : PPM ; …
14
(
2016
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011619039
Saved in:
2
It's not all about language ability : motivational cultural intelligence matters in call center performance
Presbitero, Alfred
- In:
The international journal of human resource management
28
(
2017
)
11
,
pp. 1547-1562
Persistent link: https://www.econbiz.de/10011753729
Saved in:
3
The role of transformational leadership in the mental health and job performance of employees with disabilities
Kensbock, Julia M.
;
Boehm, Stephan A.
- In:
The international journal of human resource management
27
(
2016
)
13/14
,
pp. 1580-1609
Persistent link: https://www.econbiz.de/10011635555
Saved in:
4
Technology in a call center an asset to managing customers and their needs?
Oodith, Devina
;
Parumasur, Sanjana Brijball
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
1
,
pp. 72-82
Persistent link: https://www.econbiz.de/10010375781
Saved in:
5
Human resource management in the Spanish
call
centre
sector : the bird cage model of
call
centre
work
Martí-Audí, Neus
;
Aparicio-Valverde, Mireia
;
Heraty, …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009687762
Saved in:
6
Feeling unsure : quit or stay? ; uncovering heterogeneity in employees' intention to leave in Indian call centers
Das, Diya
;
Nandialath, Anup
;
Mohan, Ramesh
- In:
The international journal of human resource management
24
(
2013
)
1
,
pp. 15-34
Persistent link: https://www.econbiz.de/10009687802
Saved in:
7
The experience of work in India's domestic
call
centre
industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
8
Cornered by conning : agents' experiences of closure of a
call
centre
in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
9
An investigation into the validity of two measures of work engagement
Viljevac, Adriana
;
Cooper-Thomas, Helena D.
;
Saks, Alan M.
- In:
The international journal of human resource management
23
(
2012
)
17
,
pp. 3692-3709
Persistent link: https://www.econbiz.de/10009618734
Saved in:
10
Reducing employee turnover through customer contact center job quality
Aa, Z. van der
;
Bloemer, Johanna M.
;
Henseler, J.
- In:
The international journal of human resource management
23
(
2012
)
18
,
pp. 3925-3941
Persistent link: https://www.econbiz.de/10009619912
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->