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~isPartOf:"Production and operations management : the flagship research journal of the Production and Operations Management Society"
~subject:"Hospital"
~subject:"Prozessmanagement"
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Search: "Dienstleistungsqualität"
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Hospital
Prozessmanagement
Dienstleistungsqualität
20
Service quality
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appointment scheduling
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quality of care
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Andritsos, Dimitrios A.
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Bard, Jonathan F.
1
Cohen, Maxime C.
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Dai, Tinglong
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Diamant, Adam
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Diwas KC
1
Heim, Gregory R.
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Heineke, Janelle
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Kim, Tongil TI
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Kumar, Subodha
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Lee, Seung Jun
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Muthuraman, Kumar
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Noorily, Susan H.
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Qiu, Liangfei
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Quereshy, Fayez
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Ren, Z. Justin
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Sen, Arun
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Sriskandarajah, Chelliah
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Tang, Christopher S.
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Tayur, Sridhar
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Production and operations management : the flagship research journal of the Production and Operations Management Society
Health care management review : HCM review
73
International journal of hospitality management
54
Journal of health economics
40
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
33
Quality management journal : QMJ
33
NBER Working Paper
30
Health marketing quarterly
23
Health economics
21
International journal of contemporary hospitality management
20
The TQM journal : the international review of organizational improvement
20
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
19
International journal of productivity and quality management : IJPQM
17
Journal of hospitality marketing & management
17
Total quality management & business excellence
17
Health care management science
16
International journal of pharmaceutical and healthcare marketing : IJPHM
16
The European journal of health economics : HEPAC ; health economics in prevention and care
15
The service industries journal
15
International journal of quality & reliability management
13
Ruhr economic papers
13
Discussion paper / Centre for Economic Policy Research
12
International journal of production research
12
International journal of quality and service sciences
12
The European journal of health economics
12
Production and operations management : an international journal of the Production and Operations Management Society
11
Tourism management : research, policies, practice
11
CHE research paper
10
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Manufacturing & service operations management : M & SOM
10
Health economics review
9
International journal of services and operations management
9
Journal of business research : JBR
9
Journal of travel and tourism marketing
9
Technological forecasting & social change : an international journal
9
International journal of production economics
8
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1
Impact of universal healthcare on patient choice and quality of care
Diwas KC
;
Kim, Tongil TI
- In:
Production and operations management : the flagship …
31
(
2022
)
5
,
pp. 2167-2184
Persistent link: https://www.econbiz.de/10013277031
Saved in:
2
Impact of the Hospital Readmission Reduction Program on hospital readmission and mortality : an economic analysis
Qiu, Liangfei
;
Kumar, Subodha
;
Sen, Arun
;
Sinha, Atish P.
- In:
Production and operations management : the flagship …
31
(
2022
)
5
,
pp. 2341-2360
Persistent link: https://www.econbiz.de/10013277044
Saved in:
3
Designing AI-augmented healthcare delivery systems for physician buy-in and patient acceptance
Dai, Tinglong
;
Tayur, Sridhar
- In:
Production and operations management : the flagship …
31
(
2022
)
12
,
pp. 4443-4451
Persistent link: https://www.econbiz.de/10014265858
Saved in:
4
Incentive programs for reducing readmissions when patient care is co-produced
Andritsos, Dimitrios A.
;
Tang, Christopher S.
- In:
Production and operations management : the flagship …
27
(
2018
)
6
,
pp. 999-1020
Persistent link: https://www.econbiz.de/10011969989
Saved in:
5
Big data and service operations
Cohen, Maxime C.
- In:
Production and operations management : the flagship …
27
(
2018
)
9
,
pp. 1709-1723
Persistent link: https://www.econbiz.de/10011970009
Saved in:
6
Coordinated scheduling for a multi-server network in outpatient pre-operative care
Wang, Dongyang
;
Morrice, Douglas J.
;
Muthuraman, Kumar
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
3
,
pp. 458-479
Persistent link: https://www.econbiz.de/10011970028
Saved in:
7
The boarding patient : effects of ICU and hospital occupancy surges on patient flow
Long, Elisa F.
;
Mathews, Kusum S.
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2122-2143
Persistent link: https://www.econbiz.de/10011970032
Saved in:
8
Outpatient appointment block scheduling under patient heterogeneity and patient no-shows
Lee, Seung Jun
;
Heim, Gregory R.
;
Sriskandarajah, Chelliah
- In:
Production and operations management : the flagship …
27
(
2018
)
1
,
pp. 28-48
Persistent link: https://www.econbiz.de/10011970049
Saved in:
9
Dynamic patient scheduling for multi-appointment health care programs
Diamant, Adam
;
Milner, Joseph
;
Quereshy, Fayez
- In:
Production and operations management : the flagship …
27
(
2018
)
1
,
pp. 58-79
Persistent link: https://www.econbiz.de/10011970050
Saved in:
10
The impact of internal service quality on preventable adverse events in hospitals
Zheng, Sarah
;
Tucker, Anita L.
;
Ren, Z. Justin
; …
- In:
Production and operations management : the flagship …
27
(
2018
)
12
,
pp. 2201-2212
Persistent link: https://www.econbiz.de/10011970057
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